Figure8 Technology Services delivers IT installation, support and rollout projects for major organisations across healthcare, retail, government and fuel sites. We’re a close-knit team based in Clayton, working with clients across Australia, and we’re growing.
The role
We’re looking for a versatile IT Support Technician to join our field team. Based out of Clayton, you’ll support client sites around Melbourne day to day and travel interstate and regionally for project work. You’ll also share an after-hours telephone support roster. Once you’re up to speed you’ll work independently, with backup from our senior technicians.
What you’ll do
Diagnose and fix routine hardware and software faults on site
Set up, swap and test PCs, laptops, printers, POS and peripherals
Carry out scheduled preventative maintenance
Travel around Australia for client projects and site visits, sometimes for several days at a time
Provide ad-hoc after-hours telephone support to clients
Follow company procedures and log your work in our job management system
Communicate clearly with site staff and keep customers informed
About you
Some IT support experience, or a Cert III/IV in IT and a strong hands-on interest
A logical approach to solving problems, including over the phone
Flexible and willing to travel across Australia, including overnight stays, sometimes at short notice
Available to take after-hours support calls on a rostered basis
Valuable communication skills and a tidy, professional manner on site
Able to lift equipment and work across different sites, including retail and fuel environments
Willing to undergo a national police check
What we offer
$57,000 – $62,000 + super, plus paid travel allowances
All interstate travel, accommodation and meals arranged and paid by Figure8
Paid training and site safety inductions
Variety: no two weeks the same, with the chance to work on projects nationwide
Pathway into installation, networking and project roles as your skills grow
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📌 IT Support Technician (Melbourne)
🏢 Figure8 Services
📍 Melbourne
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