National Carbon Bank of Australia – North Sydney NSW

Imagine thriving in a team environment that positively impacts the community and drives clean energy change Are you passionate about a cleaner and greener future?

At National Carbon Bank of Australia (NCBA), we’re committed to our team members’ development, job satisfaction and rewarding our people. Join our team to grow alongside a successful business and flourishing industry.

Are you a university graduate looking for an exciting kick start to your career in the environment, renewables & green energy space? This opportunity has your name on it

Environmental Science/Climate/Sustainability/Renewable Energy Graduate Opportunity (completed bachelor’s degree)

Full time, onsite (North Sydney, NSW) for duration of probationary period

Monthly Paid "Wellness Day" Benefit, after first 3 months

Renewable energy and energy efficiency industry

Development and growth opportunities within the role

Start before the end of 2026.

Who are we?

Join our NCBA team and help clients minimise the financial burden of installing renewable energy systems, enabling homeowners and businesses to lower their energy bills and reduce their carbon footprint.

We work with government energy efficiency schemes, including the NSW Energy Savings Scheme (ESS) and Peak Demand Reduction Scheme (PDRS), to identify eligible renewable energy and energy‑saving opportunities for our clients. These include technologies such as cooling and air conditioning, hot water systems, energy‑efficient lighting and battery energy storage. Through these schemes,



we create environmental certificates that help provide our clients with financial incentives for their installations.

We're a rapidly growing business with boundless opportunity for personal and professional growth. If you’re looking for an employer invested in your career, then look no more

The Prospect

As a part of the Client Services Team, the Customer Service Officer (CSO) is responsible for managing and developing relationships with new and existing clients, providing service excellence through the environmental certificate creation process.

This person will play an integral role in supporting the sustainability goals of National Carbon Bank of Australia (NCBA), working closely with the CSO team and wider business to deliver gold standard outcomes for clients.

The CSO will provide clients with scheme compliance guidance, training, investigation and problem‑solving, ensuring all work is completed in accordance with regulatory requirements.

Full training and ongoing support will be provided to equip you with the knowledge and skills required to succeed in the role.

CSO responsibilities:

As NCBA’s first point of contract for clients, you will answer incoming calls to the office and help clients with their enquiries,



building strong relationships through a genuine desire to understand clients and their business.

Provide an overview to clients of the relevant government schemes NSW Energy Savings Scheme (ESS) and Peak Demand Reduction Scheme (PDRS) and assist in registering new customers and answering queries by phone or email.

Take personal ownership for the processing, submission and investigation of certificate creations across several different renewable energy schemes.

Advising and consulting with clients to resolve issues with certificate creations, help with enquiries and in particular assist with client use of our online platforms and requests for information on forms.

Validating compliance documentation and liaising with clients to document collection requirements.

Update and maintain department processing manuals and contribute to process improvements.

We offer:

A flexible work environment supporting working-from-home opportunities as well as increasing paid non-workdays off (Wellness Days) as service milestones are met.

Participation in our annual profit‑share employee incentive program.

Paid public transportation incentive program.

A fantastic open office space located in North Sydney with additional features including an on‑site cafe, a table tennis table, parking availability on certain days of the week, and terrific social catchups and networking.

A collaborative work environment with an open and honest culture and a team who are passionate about the energy efficiency sector.

A leadership team committed to helping yo

📌 Customer Service Officer (North Sydney)
🏢 National Carbon Bank of Australia
📍 North Sydney