About Us: Findstaff provides comprehensive employment solutions across Blue and White-Collar industries. FindStaff have over 30 years' involvement in sourcing professional, experienced and astute candidates for businesses of all sizes & requirements. Make a meaningful difference in the lives of Australian veterans and their families. Our client is seeking a highly organised and customer-focused Practice Officer (APS4 level) to provide frontline administrative and operational support across its Counselling services. This role is ideal for an experienced administration professional who enjoys working in a fast-paced setting while supporting the delivery of essential mental health and wellbeing services. About the Role As a Practice Officer, you will be the first point of contact for clients accessing services, providing professional support both in person and via telephone. You will play a vital role in coordinating referrals, supporting service delivery teams, managing administrative processes, and ensuring the smooth operation of regional counselling services. Key Responsibilities Provide frontline reception and customer service support. Coordinate referrals and manage client information across multiple systems. Support group programs, workshops, and service delivery activities. Respond to enquiries from clients, health providers, and stakeholders. Undertake office administration, data entry, and record management. Assist with procurement, invoice processing, expenditure tracking, and financial administration. Support property, asset, IT, and travel requirements. Assist with reporting, quality assurance, compliance, and audit activities. Support and guide Service Support Officers, including task allocation and performance monitoring. Build productive relationships with internal and external stakeholders. To be successful,



you will bring: Strong administration, coordination, and customer service experience. Excellent organisational skills and the ability to manage competing priorities. High attention to detail with accurate data entry and record-keeping capabilities. Strong communication and stakeholder engagement skills. Experience working in a confidential and professional environment. The ability to work collaboratively while maintaining a client-focused approach. A commitment to delivering quality outcomes and continuous improvement. Hold or have the abilty to obtain an Baseline security clearance Desirable Experience Experience within health, community services, government, veterans' services, aged care, mental health, or not-for-profit environments will be highly regarded. An understanding of the unique needs of veterans, defence personnel, and their families would be advantageous. [ Requirements Ability to obtain a Working with Children Check and/or Vulnerable People Check prior to commencement. Why Join the team? Our client is Australia's leading provider of military-aware mental health support, assisting more than 41,000 veterans, current serving personnel, and family members each year. You'll join a dedicated team committed to delivering high-quality, person-centred services that make a genuine difference in the community. Apply Now If you're a motivated administration professional with a passion for supporting people and delivering exceptional service, we'd love to hear from you. What you need to do now: If you or anyone you know is interested in this role, click 'apply now' to forward an up-to-date copy of your CV. Alternatively, you can email your CV directly to [email protected] or contact me on 0474 004 922. Please note - Only shortlisted candidates with full working rights will be contacted.

📌 Aps 4 practice officer (Australia)
🏢 Intowork Australia
📍 Australia