Social workers in Services Australia (the agency) provide professional assessments and supports, counselling and interventions to customers who have multiple and complex needs, are in crisis or who are affected by natural disasters and emergencies. Social workers are located nationally in face-to face and telephony channels to ensure a social work service is accessible for all people in Australia, regardless of geographical location. Social workers also work with Service Officers and the community to enable them to better support vulnerable people through case consultation, training and skilled advice. The APS 5 Social Worker role is an entry-level and developmental position within the agency’s social work stream. APS 5 Social Workers receive a greater level of professional supervision and do not exercise service delivery delegations. APS 5 and APS 6 Social Workers are supported by, and work under the general direction of, the EL 1 Social Worker Support Manager. The work is often challenging but is also rewarding and will suit candidates who are resilient and embrace innovation and change. You will be helping a diverse range of customers at key moments in their lives by listening, advocating and connecting them to payments and services. With meaningful work undertaken across all parts of our country, you will be part of an extensive network of like-minded social workers and valued for who you are and what you can bring to our agency. Social Workers in the agency have the opportunity to participate in professional interest groups such as the National Indigenous Social Work Group,



the LGBTIQ Community of Practice and a Youth Council dedicated to early career social workers under the age of 30. Please note that ‘Broad-banding’ to a Social Worker APS 6 level is available after a qualifying period and once identified competencies can be demonstrated. Providing crisis intervention, professional assessments and social casework for customers with the most complex needs and circumstances Working with customers to support social inclusiveness by addressing safety and wellbeing, ensuring access to appropriate financial support, enhancing opportunities for education and employment and strengthening local communities Contributing to the provision of professional leadership and service delivery support to agency staff Building internal and external networks through collaboration with community service providers and other government agencies in order to support best practice outcomes for customers with complex needs Contributing new ideas, including quality practice improvements, business process refinement and service delivery implementation of policy decisions Maintaining quality customer documentation including case notes, case plans and reports. Essential Requirements Mandatory Qualifications A Social Work degree and eligibility for membership of the Australian Association of Social Workers (AASW).



Social Work students that have successfully completed studies are encouraged to apply noting that evidence of course completion will be required from the relevant educational institution. If studies will be completed by the end of 2026, candidates can be assessed for suitability and provide evidence prior to commencement. Working with Children Check States Working with Children or Vulnerable Persons Check required in: all states. Job requires direct/indirect contact with children/vulnerable groups. In accordance with section 22(6) of the Public Service Act 1999, Services Australia requires applicants to be Australian citizens to be eligible for employment with Services Australia. An applicant’s suitability for employment with the agency will be assessed through a pre-employment screening process. This process includes but is not limited to a national police history check, referee checks, code of conduct check and an employment history integrity check. Some positions within Services Australia may be required to work in settings where mandatory vaccinations are required. Staff in such positions will need to demonstrate that they meet the vaccination requirements or have a relevant exemption. Services Australia’s workforce operates using an agile approach, and all staff should be prepared to redeploy to critical frontline functions as required. Should you need to redeploy as part of the agency’s surge workforce, all learning and development and technical/pastoral support will be provided to you to enable you to undertake that work.

📌 Social worker (affirmative measures - indigenous) (Australia)
🏢 Australian Children'S Education & Care Quality Authority
📍 Australia