Employment Type - Permanent Part Time

Hours per fortnight - Permanant Part time 48 hours per fortnight

Job Category - RPN3, OT3, SW3, Psycology2

- Build your career with Victoria’s largest regional health service
- Join a supportive, high-performing team making a real community impact
- Easy parking at our Barwon Health Staff Hub in North Geelong

About The Role

Join a agile and highly skilled Phone Triage Team where your clinical expertise will directly shape the care pathways of people across the Geelong region.

This is a unique opportunity to work at the frontline of mental health response within Barwon Health’s Acute Intervention Service, part of the Mental Health, Drug and Alcohol Service (MHDAS). As the first point of contact for people experiencing mental health and/or substance use concerns, you will play a pivotal role in ensuring timely, safe and appropriate access to care.

Working within a well-supported governance structure, you will be part of a collaborative multidisciplinary team committed to recovery-oriented and trauma-informed practice. The service operates between 7:00am and 10:00pm, 7 days per week, offering a roster that supports work-life balance without overnight shifts.

You will receive clinical guidance from experienced Senior Clinicians and Operational Managers, with access to structured supervision and ongoing career development.

Key Responsibilities

- Conduct high-quality, timely mental health, alcohol and other drug triage assessments (primarily via phone)
- Undertake comprehensive risk assessment, formulation and care pathway planning.
- Provide clear, evidence-informed clinical advice, recommendations and referrals within established governance frameworks.
- Receive and respond to referrals via telephone and written formats (including email).




- Communicate with empathy and professionalism when supporting young people, families, carers and referrers.
- Collaborate effectively with internal and external stakeholders to facilitate safe and appropriate service access.

What We’re Looking For

We are seeking a confident and compassionate clinician who thrives in a dynamic environment and values making a meaningful impact at the earliest point of intervention.

Along With Strong Mental Health Triage Capability, You Will

- Demonstrate experience working with people experiencing mental health and/or substance use concerns.
- Be confident in clinical decision-making, including risk assessment and formulation in time-sensitive situations.
- Communicate clearly and effectively over the phone, building rapport and trust quickly.
- Work collaboratively within multidisciplinary and governance frameworks while maintaining clinical accountability.
- Show commitment to recovery-oriented, trauma-informed and family-inclusive practice.
- Be flexible to work across a rotating roster between 7:00am and 10:00pm, 7 days per week.

Position Description

Please note Barwon Health will only contact you via our official email and never use unconventional means, such as text messaging or other services.

Barwon Health staff benefits

- Excellent working conditions and a strong sense of job satisfaction
- A vibrant staff wellbeing program and access to our 24/7 Employee Assistance Program
- Extensive professional development opportunities
- Attractive salary packaging benefits
- Living expenses capped at $9,010
- Meals and entertainment capped at $2,650

Diversity and Inclusion

Barwon Health is an inclusive and welcoming employer, committed to reflecting the diverse communities we serve. We value and celebrate people of all

📌 Mental Health Clinician, Phone Triage, Mental Health, Drugs Alcohol Service (Geelong)
🏢 Barwon Health
📍 Geelong