Reach your full potential with this exciting leadership opportunity

Ready to take the next step to grow your career and lead a team of travel professionals?

ABOUT US

For over 35 years Phil Hoffmann Travel has been dedicated to delivering exceptional travel experiences, built on trust, care and authentic connection.

Recognised across the industry for our professionalism, continued education and innovation, our vision has seen PHT grow nationally, with new initiatives always on the horizon.

AtPHT, you’ll find a career that not only takes you places but enriches your life both personally and professionally

ABOUT THE ROLE

Do you have the enthusiasm, passion and drive to help lead our Norwood team?

The Branch Team Leader will support the Branch Manager in day-to-day team operations and provide positive support and encouragement to the Norwood team.With their passion for travel and knowledge about a diverse range of products servicing worldwide destinations, they will contribute to the cohesion and success of the Norwood team.

Full-time with some out of hours work at supplier events required, including evenings and weekends.

Roles and Responsibilities:

Support day to day team and office operations

Ensure team is engaged and aligned to PHT values

Collaborate effectively with internal PHT teams to ensure a seamless booking experience

Ensure administration tasks (including file maintenance and reporting) are achieved in an accurate and timely manner

Meet individual and team sales targets

Participate in (individual and team) PHT and supplier promotional and training events

Please note, weekend work required on a roster basis.

PHT PACKAGE

Uncapped earnings with base wage + incentives - excellent earning potential

Full time, permanent role (open to some flexibility)

PHT Perks Program for all employees

Laptop and uniform provided

Training & Education





Ongoing tailored training by certified PHT Training team at Glenelg head office

Dedicated team of passionate industry professionals that offer a wealth of support

Stay updated and connected with ongoing supplier led training and product updates

Build lasting connections with our exceptionally loyal customer base via quality consulting time

Incredible PHT exclusive incentives and Educationals

Educational leave and allowance for all your explorations

Amazing Rewards and Recognition program (including exclusive categories for our new starters)

Tenure rewards with travel benefits (PHT Perks)

Wellbeing program, company-wide wellness initiatives and EAP

Two days Volunteer Leave

Social and fun team environment

ABOUT YOU

Experience

Minimum 2 years experience in leisure travel or similar role

Certificate 3 or above in Travel and Tourism (Retail Travel)

Confident using GDS (SABRE preferred) and mid-office systems

Keen interest in the wider travel industry

Skills

Commitment to the highest level of customer service

Initiative and flexibility

Excellent communication and interpersonal skills to help nurture strong client relationships

Positive attitude and ability to work in a dynamic environment

Excellent problem-solving skills

Strong attention to detail

Only applicants with a right to work in Australia are eligible to apply.

Are you ready to join Australia's most awarded Travel Agency?

For 35 years Phil Hoffmann Travel has been dedicated to delivering exceptional travel experiences.

Driven by our love of travel and outstanding customer service philosophy, we create opportunities that enrich lives, foster meaningful connections, and create lifelong memories.

Recognised across the industry for our meticulous planning and personalised service, we provide peace of mind to ensure every journey is seamless and unforgettable — creating lasting relationships with our valued clients.

Join

📌 Branch Team Leader (Adelaide)
🏢 Phil Hoffmann Travel
📍 Adelaide