Are you wanting to work for an organisation that values their people, invests in communities and has a commitment to our workplace? Do you share a passion for maintaining a continual focus on Making a Difference with Real Care to customers and employees? If this sounds like you, then we have your next opportunity. Lead a high‑performing team. Shape customer experience. Grow with a trusted national brand. O’Brien® Automotive Glass is looking for an experienced, people‑driven leader to manage our Geelong Service Centre — one of our busiest and most dynamic locations. If you thrive in a fast‑paced, hands‑on environment and love developing teams, this is your next career move.

Why You’ll Love This Role

You’ll be the heartbeat of a high‑volume operation — leading a dedicated team, strengthening customer and insurer relationships, and keeping the centre running smoothly every day. You’ll also be supported by an experienced Network Area Manager and a leadership team committed to your growth.

What You’ll Be Doing

- Leading, coaching and inspiring your team
- Delivering exceptional customer service
- Managing key relationships with customers, insurers and suppliers
- Overseeing daily and weekly scheduling in a fast‑moving environment
- Monitoring performance, KPIs and budgets
- Driving safety, quality and continuous improvement
- Building a positive, high‑performance culture

About You

You’re a people‑first leader with energy, initiative and a genuine passion for customer experience. You thrive in a busy, hands‑on environment and know how to influence, motivate and build strong teams. You’ll bring:

- Experience as a people leader, with strengths in coaching and performance management
- Strong communication and stakeholder management skills
- Confidence using systems and analysing operational data
- A collaborative, engaging leadership style
- Commitment to operational excellence and business growth
- Automotive industry experience (highly regarded but not essential)

What’s In It For You





- Supportive senior leadership team
- Ongoing learning, development and career progression
- Incentive program based on performance
- Employee discounts across O’Brien® and partner brands
- Laptop, phone and uniform provided
- Recognition and reward programs
- Community service and volunteering leave
- Be part of an iconic Australian brand

About the Company

At O'Brien®, we put our customer at the heart of everything that we do, serving more than 360,000 Customers each year, 24 hours a day, 7 days a week, 365 days a year.

O'Brien is also part of Belron®, worldwide leader in vehicle glass repair, replacement and recalibration services, operating in 40 countries across 6 continents.

Founded in February 1924 by Frank G. O’Brien on Allen Street, Waterloo, O’Brien® began as a silvering business with a strong commitment to customer satisfaction and employee well‑being. Over the years, we’ve grown to become Australia’s leading vehicle glass repair and replacement company. Today, O’Brien® operates nationwide, offering a wide range of automotive care products and services to both retail and wholesale customers. Each year, we serve over 360,000 motorists, 24 hours a day, 7 days a week, 365 days a year.

Our expertise extends beyond vehicles - since 1924, O’Brien® has also been a trusted provider of quality glass products and services for Australian homes and businesses. Our tailored glazing solutions are designed to meet the unique needs of every customer. In 2018 O'Brien® and Laser & Electrical Plumbing untied their expertise, giving rise to O'Brien Plumbing and Electrical enabling O'Brien® to offer a complete range of a complete range of products and services across Australia. O'Brien® is also part of Belron®, a global leader in vehicle glass repair, replacement, and recalibration, operating in over 40 countries across 6 continents. At O'Brien®, we put our customer at the heart of everything that we do, maintaining a continual focus on Making a Difference with Real Care to our customers and employees.

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📌 Service Centre Manager (Geelong)
🏢 O'Brien Glass Industries
📍 Geelong