Customer Experience Team Lead – Complaints (Melbourne)

Customer Experience Team Lead – Complaints (Melbourne)

12 Nov
|
Source
|
Melbourne

12 Nov

Source

Melbourne

PLUS ES in Melbourne is seeking a seasoned customer operations leader to head the Customer Contact Centre and CORE activities, guiding complaints, Ombudsman enquiries and customer compensation.

Reporting to the Customer Experience Lead, you will coach teams, coordinate workload, monitor quality and collaborate with Operations, Billing, Legal and retailers in a hybrid office setting. The role requires at least five years in utilities or related services and robust data-driven decision skills.

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📌 Customer Experience Team Lead – Complaints (Melbourne)
🏢 Source
📍 Melbourne

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