Operational Transformation Lead - Ambulatory Services Job Description Job Title: Operational Transformation Lead - Ambulatory Services Req ID: 2485 Posting Start Date: 09/11/2026 Posting End Date: 24/11/2026

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- Full time (1.0 FTE) fixed term role until December 2027

- Parkville location, with multiple public transport options available

- Competitive salary

The Royal Women’s Hospital is one of Australia’soldest and most distinguishedtertiary hospitals dedicated to improving the health and wellbeing of women and newborns, offering specialised services within maternity, neonatal and women’s health. Our goal is to be the best place to work, learn and contribute, and to provide exceptional experiences for our patients and consumers.

About the team

The Operational Transformation Team provides strategic leadership, capability and support at the Women's, in the Chief Operating Officer (COO) Directorate.

The area is responsible for leading the COO Directorate transformation and optimisation agenda, supporting delivery of the Strategic Plan, driving operational excellence, strengthening accountability and governance, embedding continuous improvement, enabling evidence-based decision making and ensuring the area is positioned to respond effectively to future healthcare challenges and opportunities.

The Operational Transformation Team leads optimisation programs including:





- Improvement and operating model redesign
- Service review and reform opportunities
- Performance improvement initiatives
- Operational governance and accountability frameworks
- Benefits realisation and performance management
- Continuous improvement capability
- Supporting analytics and performance intelligence
- Innovation and system reform initiatives

About the role

The Operational Transformation Lead – Ambulatory Services is a senior leadership role responsible for driving the redesign and transformation of ambulatory services across the organisation. Leading complex service reform initiatives, the role works closely with clinical, operational, and executive stakeholders to develop future-focused service models, implement sustainable improvements, and deliver high-quality, efficient and patient-centred care.

A regular day will see you:

- Lead the transformation of ambulatory services, overseeing service reviews, redesign initiatives, and implementation activities to improve access, efficiency, and patient outcomes.
- Analyse service performance and patient flow, identifying opportunities to reduce delays, improve access pathways,



optimise capacity and enhance the patient experience.
- Engage and collaborate with clinical, operational and executive stakeholders, facilitating workshops, co-design activities and change initiatives to drive sustainable service improvements.
- Monitor project delivery and governance, managing risks, tracking benefits, preparing reports and providing strategic recommendations to support informed decision-making and successful implementation outcomes.

About you

You are a strategic and collaborative leader with significant experience driving complex healthcare transformation initiatives. Combining robust clinical operational knowledge with exceptional stakeholder engagement skills, you thrive in navigating ambiguity, influencing change and delivering sustainable improvements that enhance access, efficiency and patient outcomes.

You’ll bring with you:

- Demonstrated experience leading complex service reform, operational improvement, and transformation projects within a healthcare environment, with a strong understanding of ambulatory and non‑admitted service operations.
- Proven ability to analyse data, undertake current‑state diagnostics and translate evidence into practical future‑state service models, implementation plans and measurable benefits.
- Strong project and change management capability, with experience managing scope, risks, budgets, dependencies and competing priorities within formal governance frameworks.
- Exceptional communication, facilitatio

📌 Operational Transformation Lead (Melbourne)
🏢 Women's
📍 Melbourne