About Industry Skills Australia (ISA)

Industry Skills Australia (ISA) works directly with industry and government partners to ensure Australia has a future‑fit transport and supply chain workforce. Our team is purpose-driven, collaborative, and focused on delivering real‑world outcomes.

About the Role

With our current incumbent retiring, we are looking for a patient, customer‑focused, and proactive IT Lead and Systems Administrator to step into this pivotal internal position.

Reporting directly to the Chief Commercial Officer, you will serve as the primary internal technology contact across the organisation. In this hands‑on position, you will balance operational support and MSP oversight with the opportunity to shape our long‑term IT roadmap, infrastructure planning, and cybersecurity standards.

Whether you are an ambitious IT qualified looking to step up into strategic ownership, or an experienced systems administrator seeking to focus on technology strategy and governance, this role provides the platform to make the space your own.

Key Responsibilities

- Internal Leadership & User Support: Act as the internal go‑to for staff technology needs, maintaining a patient, customer‑focused approach to incident resolution and end‑user onboarding/offboarding.
- MSP & Vendor Management: Oversee ISA's outsourced IT Managed Service Provider (MSP) and third‑party vendors, tracking service levels, handling escalations, and steering infrastructure rollouts.
- Systems Administration: Manage and configure core systems including Microsoft 365, Azure / Azure Active Directory (Entra ID), Windows Server, and SharePoint.




- Cybersecurity & Compliance: Uphold endpoint security, identity management, vulnerability tracking, backup integrity, and cyber awareness across the team.
- Asset & Facilities Management: Manage the IT hardware lifecycle (procurement, deployment, disposal, and registers) and assist with head office tech and meeting room facilities.

What You Bring

- Hands‑on Technical Background: Proven background in IT support, systems administration, or a similar multifaceted technical environment.
- Microsoft Cloud & Server Knowledge: Strong practical experience across Microsoft 365 administration, Azure Active Directory, Windows Server, and SharePoint.
- Core Networking Competency: Clear understanding of LAN, WAN, Wi‑Fi, DNS, DHCP, and VPN configurations.
- People & Service Focus: Exceptional interpersonal and communication skills with a patient, service‑driven attitude when assisting staff.
- Strategy & Security Interest: A genuine interest or demonstrated capability in cybersecurity hygiene, IT governance, and strategic infrastructure improvements.

Desirable

- Relevant tertiary qualification in IT, Computer Science, or a related discipline.
- Microsoft certifications (e.g., Microsoft 365 Administrator, Azure Administrator Associate).
- Experience collaborating with and managing outsourced Managed Service Providers (MSPs).

For candidates who progress through our screening process, we are obliged to ensure that all candidates have the necessary legal right to work in Australia. We will require you to provide evidence prior to an interview.

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📌 IT Lead and Systems Administrator (Melbourne)
🏢 Employee Matters
📍 Melbourne