At Reflections Holiday Parks, we proudly care for 40 unique destinations, all located on iconic NSW Crown Land. Our purpose is to share nature’s playground with our guests in a way that gives back to our communities and nurtures the environment.

As Australia's first holiday park group certified as a social enterprise, we believe business can be a force for good. Our purpose guides everything we do, balancing social, cultural, environmental and economic outcomes to create a positive impact for the places and communities we serve.

The Role

This is a two (2) year fixed term opportunity, working an FTE 0.6 (22.8hrs per week).

As our new Long Term Portfolio Manager, you’ll take a leadership role in managing our Long-Term Guest portfolio while helping us redefine how this specialist area of our business operates. Over a two-year transition, you’ll build stronger foundations, introduce smarter systems, and establish controls needed to support a more consistent, sustainable, and future-focused operating model.

This role offers the chance to work across that network, partnering with stakeholders to strengthen day-to-day performance while leading meaningful operational change.

Working closely with Finance, Operations, Systems/Digital and other internal and external stakeholders, you will:

Lead and strengthen portfolio performance

- Take accountability for the operational and commercial performance of the Long-Term Guest portfolio, with oversight of revenue, occupancy, vacancies, debtors, agreements, compliance, resident pathways and material risks.

- Establish clear performance visibility, identify emerging issues and translate data into targeted actions that improve outcomes.

- Support sound, consistent decision-making across complex resident, commercial and operational matters.

Transform how we work

- Lead the development and implementation of a centralised framework integrating information, procedures, templates and service pathways into one accessible, consistent system.

- Build practical tools,



guidance and standardised approaches that empower teams and stakeholders to manage Long Term Guest matters with greater confidence and consistency.

- Help shape a future operating model that is scalable and sustainable beyond the two-year transition.

Strengthen governance, compliance, and risk

- Improve the visibility, management and control of regulated documentation and requirements.

- Embed clear and defined governance frameworks that support informed decisions and effective oversight.

- Apply sound judgement to complex, regulated matters with consideration of operational obligations.

Build capability and drive lasting change

- Work collaboratively across the business to turn strategic objectives into practical operational improvements.

- Use analytical thinking, problem-solving and continuous improvement to build better ways of working.

- Ensure the changes introduced deliver lasting value.

About You

You’ll bring a strong operational foundation, commercial awareness and the confidence to lead change in a complex service-based environment. You're comfortable managing competing priorities, navigating regulated matters and working with a broad range of stakeholders — but you're also someone who looks beyond the immediate issue to find better, more sustainable ways of operating.

We're looking for someone with:

- Demonstrated experience leading a complex revenue, customer, tenancy/resident, property, regulated service or comparable portfolio.

- Strong commercial and analytical capability, including confidence interpreting revenue, occupancy, debtor and performance data to inform decisions and drive results.

- Experience improving operating models, service delivery, processes and systems across multiple sites and teams.

- The ability to work collaboratively across teams to deliver practical improvements and embed change.

- A strong understanding of governance, compliance and risk, supported by sound judgement and the ability to manage complex matters.

- Excellent stakeholder management, written communication, and pro

📌 Long Term Portfolio Manager (Newcastle)
🏢 Reflections Holidays
📍 Newcastle