Job Description

Our Account Manager's are responsible to:

- Act as strategic partners to our clients
- Be an innovation agent. Drive change for faster reaction to changing market requirement
- Be an expert in the market they service

External

- Ensures effective and efficient client training and onboarding of new customers
- Educates customers about the most relevant features/functionalities for their specific business needs
- Drive adoption (i.e. activation, reactivation and engagement) of platforms within client organization by demonstrating clear ROI to client
- Finds and builds, recent user base for service offerings
- Develop fact-based answers to complex key business questions
- Become a market expert in one or more categories / industry segments
- Deliver insightful presentations and actionable recommendations to our customers




- Identify leads for cross sell and upsell opportunities with the client
- Help improve renewal rate by demonstrating clear business outcome and value
- Works closely with clients to develop use cases demonstrating value being provided to clients

Internal

- Ensures to be updated on relevant knowledge and has deep understanding of platform offerings
- Collect and provide feedback to product teams on functionality, features etc. of platform as well as to operations and other teams on non-platform issues to drive better client experience
- Collaborate with account management at the pre-sales and renewal stages

📌 Customer Success Specialist (Market Insights) (North Sydney)
🏢 NielsenIQ
📍 North Sydney