Start your Career as a Retail Coordinator at CWH Mayfield NSW

About the Chance

We have an exciting opportunity for a Retail Coordinator to join our pharmacy team. In this hands-on leadership role, you will support the day-to-day operations of the front of pharmacy while delivering an exceptional customer experience.

You will play a key role in supervising and guiding frontline team members, ensuring high standards of service, compliance, and product knowledge across the store. This is a fantastic opportunity for an experienced senior pharmacy or retail assistant ready to step into a leadership position.

What's in it for you?

- Opportunity to step into a leadership and development role

- Work with a supportive and experienced pharmacy team

- Ongoing training to expand your product knowledge and leadership capability

- A fast-paced and rewarding retail environment

- Career progression opportunities within a growing national network

- You’ll have access to ongoing training and support to grow your career

- Enjoy a positive team culture with great perks like staff discounts, recognition, and regular celebrations

- We prioritise your wellbeing with a confidential Employee Assistance Program (EAP)

- We’re committed to creating a workplace where people feel valued, with service recognition and end-of-year awards

A typical day might look like:

- Assisting customers with a wide range of pharmacy products, including vitamins, personal care, baby care, first aid, and over-the-counter medicines

- Providing guidance on Pharmacy Medicines and supporting prescription workflows where required

- Supervising and supporting Pharmacy Assistants to ensure high standards of service

- Coaching and mentoring team members, including assisting with training and development





- Managing stock levels, merchandising, and maintaining store presentation standards

- Supporting promotional activity and ensuring pricing and displays are accurate

- Handling customer queries and resolving complaints professionally

- Working closely with the Retail Manager to achieve sales targets and KPIs

- Ensuring compliance with store procedures, safety standards, and company policies.

Responsibilities:

- Always keep customer and employee information private and strictly confidential

- Attend and as and when required assist with conducting staff meetings

- Support and comply with all business and store policies and procedures

- Maintain good working knowledge of the store’s systems and processes

- Assist with maintaining security procedures in store and any store emergencies

- Lead by example and promote a positive working environment

- Present and conduct yourself in a professional manner at all times, in line with the company’s Code of Conduct

- Take all reasonable care for your own and others safety and wellbeing while at work including ensuring staff under your supervision comply with safety instructions and operating procedures

- Perform any other reasonable duties as requested by your Manager.

About you:

- Experience as a senior pharmacy assistant or retail professional (Certificate III in Community Pharmacy or Retail highly regarded)

- Strong customer service skills with the ability to build rapport and trust

- Proven ability to supervise, coach, and support team members

- Sound knowledge of pharmacy or retail products and services

- Strong attention to detail with experience in stock control and merchandising

- Ability to work in a fast-paced environment and manage competing priorities

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📌 Retail Coordinator Cwh Mayfield Nsw
🏢 Chemist Warehouse Group
📍 Mayfield