Highpoint International Hotel Pty Ltd - Gladstone QLD

A maître d' acts as the first and last point of contact for guests, greeting patrons warmly upon arrival and departure. The role encompasses guest management, staff supervision, and operational oversight to ensure smooth and efficient service throughout the dining experience.

Key responsibilities

Welcome guests and act as the first and last point of contact, greeting patrons warmly upon arrival

Take, adjust, and organize the reservation book and waitlists

Direct diners to their tables or the bar, balancing section loads for waitstaff

Read customer cues and handle special requests, dietary restrictions, or food allergies

Address complaints or prevent guest disappointments

Oversee waiters, hosts,



and busboys to ensure smooth and productive floor flow

Act as the primary bridge between the dining room and the kitchen brigade, updating chefs on ticket pacing and customer feedback

Work with the chef and sommelier to understand menu features, daily specials, and wine pairings

Oversee the general ambiance, including lighting, room temperature, music, and table alignment

Check that dining rooms, wait stations, cutlery, linens, and service equipment are clean and well-maintained

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📌 Restaurant Matradee (Gladstone)
🏢 HIGHPOINT INTERNATIONAL HOTEL
📍 Gladstone