Service Manager – CMI Hino – Adelaide
An exciting prospect exists for an exceptional Service Manager to lead, support and manage the daily operations of our Service Department at CMI Hino dealership at Regency Park. We are seeking a hands-on leader who will mentor and motivate the team, always strive to align the CMV values whilst continuously delivering the very best customer service. The Service Department handles general service work with a mix of retail and warranty work.
You will be responsible for;
Service Management

Manage and lead a team of workshop staff in all facets of the day-to-day operations of the service department
Driving quality effective processes and ensuring manufacturer quality standards are adhered to in the maintenance and repair of all vehicles
Regularly reviewing and analysing the utilisation of capacity of the service department
Liaise and work with the invoicing team to ensure the prompt invoicing of all completed jobs in the service department
Develop and maintain manufacturer relationships
Ensuring the team deliver constant and honest communication with customers on the status of their repairs
Conduct regular toolbox meetings
Actively participate in the OH&S; Committee and proactively support safety initiatives throughout the dealership.

Leadership

Providing direction and support to the service department to achieve objectives and targets
Coordinating ongoing training, development and product knowledge for all service personnel
Promoting the managerial responsibility of reporting supervisors and conduct individual performance reviews
Regularly reviewing operational and financial targets and results and implement appropriate corrective actions
Work Closely with the CMI Hino Management Team to support and promote dealership objectives and KPIs.
Uphold and proactively promote the CMV Group culture and values ensuring they guide all activities and direction of the business.





Who should apply for this job?
Anyone who is seeking an opportunity to use their leadership skills and their ability to manage the daily operations of a busy service department whilst maintaining the highest levels of customer service and employee engagement.
Demonstrated skills required for the role:

An energetic and passionate individual focused on customers, people and service excellence
A driven leader with a strong commitment to safety
Ability to build & maintain a positive team culture and staff engagement
Proven track record of operating a profitable service division
Success in a highly demanding customer focused environment
Sound mechanical knowledge preferrable with an automotive technician trade certificate

Amazing Employee Benefits

A generous remuneration package including company vehicle
Generous parental leave and study leave policies
Paid volunteering leave when participating in approved volunteering opportunities
Opportunities to support community partnerships with our Group CMV Foundation
Become a part of the longstanding and highly successful CMV Group
Enjoy annual company dinners and picnics
Improve your wellbeing with CMV care including access to discounted fitness programs
Discounted Corporate Income and Health Insurance through multiple partners to suit your individual lifestyle.

About the Company
CMI Hino is a well established and successful truck dealership operating from Regency Park. We are a long-term authorised dealer for the full range of Hino Trucks. With continued unprecedented growth in our business, it’s an ideal time to join the team!
The CMI Hino brand comes with strong factory backing and we provide excellent in-house training programs, specialised tooling and the opportunity to work with leading edge technology. CMI Hino is a subsidiary of the CMV family-owned group of companies with over 90 years of operation and experience with over 2000 staff nationally.

📌 Department Manager Service (Regency Park)
🏢 CMV Truck Centre
📍 Regency Park