Job Description About the role This is a Kalgoorlie residential role, not FIFO. The Field Service Representative / Engineer plays an integral role within the business and has day to day responsibilities managing customer expectations in relation to monitoring and assessing plant operational parameters and providing the necessary support & feedback to the customer and their operational team, troubleshooting, conducting preventative maintenance on Veolia Equipment, chemical dosing equipment and instrumentation, maintaining chemical inventories, site logs and performance monitoring data, as well as providing operations support. Key Responsibilities Monitor and assess plant operational parameters and provide feedback to customers and Veolia management team. Record and report any significant process changes. Diagnose and troubleshoot equipment related issues in the field. Supply, installation and service of Veolia water quality and monitoring equipment, namely - Chemical dosing stations and associated equipment - TrueSense ICC® or RSG® or TrueSense Analyse® automated chemical feed control equipment. - Other chemical feed systems. Maintain current supply of reagents, sampling containers and coupons. Monitors and records chemical usage rates, inventory and pump settings. Preventative maintenance on dosing pumps and inventory of critical spare parts. Maintenance of all labels; dosing lines and ensuring good housekeeping.



Helps conducts in-plant studies and evaluation of recent product applications. Record and update all test parameters and chemical consumption into InSight® (our Remote Monitoring and Control Statistical Data Management Program) and on the Veolia database. Water sampling, analysis and interpretation of these results. Assist with technical support if required and attend all team meetings as requested with the Account or Area manager. Collect, dispatch, report HPC and Legionella counts as per contract. Review all water test results and chemical consumption figures monthly and summarise test results for account manager review. Updating of Customer files on Veolia shared customer folders. Maintenance of Site Manual and Technical Procedures and documents. Completion of EHS and Technical Training program modules as required under your personal training program. Identify value generation projects for the account and assist the account manager to prove and finalizing PnP. Ensure company procedures and safety guidelines are always followed. Address customer issues in a timely manner to ensure high level of customer satisfaction. Recommend effective changes in service activities Identify key sales opportunities to enhance company revenue. Develop professional and healthy relationship with clients, management and internal staff. Prepare and maintain service-related documentations.

📌 Field service representative (Australia)
🏢 Veolia
📍 Australia