Virgin Australia Group is seeking an analyst to support accurate forecasting and practical workforce plans across our Customer Operations Contact Centres. You’ll use Genesys and workforce data to balance service, cost, and workload across onshore and offshore operations.
You’ll prepare schedules, model demand, and collaborate with teams to reflect changes in workforce plans. A robust Excel/Power BI skillset and aviation industry interest are valued.
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📌 Workforce Optimisation Analyst – Hybrid (Brisbane)
🏢 Virgin Australia Group
📍 Brisbane
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