Role Overview

We are looking for an experienced Salesforce Marketing Cloud / Data Cloud Administrator to manage, configure, maintain, and optimise Salesforce Marketing Cloud and Salesforce Data Cloud platforms. The ideal candidate will have robust expertise in platform administration, user access management, data integrations, troubleshooting, security, and platform performance optimisation.

Key Responsibilities

Salesforce Marketing Cloud Administration

- Administer and maintain Salesforce Marketing Cloud environments, including user management, roles, permissions and access controls.

- Configure and manage Email Studio, Journey Builder, Automation Studio, Contact Builder and Content Builder.

- Manage email campaigns, customer journeys, audience segmentation and marketing automation workflows.

- Monitor campaign performance, troubleshoot delivery issues and optimise platform operations.

- Manage data extensions, subscriber lists, contact records and data retention policies.

Salesforce Data Cloud Administration

- Configure and manage Salesforce Data Cloud environments.

- Manage data ingestion, data streams, data mapping and data transformations.

- Configure identity resolution, unified customer profiles and calculated insights.





- Manage data segmentation and activation to Marketing Cloud and other Salesforce platforms.

- Monitor data quality, integration performance and data governance.

Platform Administration & Integration

- Manage Salesforce platform configurations, security settings and user access.

- Support integrations between Marketing Cloud, Data Cloud, Sales Cloud and Service Cloud.

- Troubleshoot API integrations, automation failures and data synchronisation issues.

- Work with technical, marketing and business teams to deliver platform improvements.

- Maintain platform documentation and follow security and compliance standards.

Required Technical Skills

- Strong hands-on experience in Salesforce Marketing Cloud administration.

- Experience with Salesforce Data Cloud (Customer Data Platform).

- Expertise in Journey Builder, Automation Studio, Email Studio and Contact Builder.

- Knowledge of Data Extensions, SQL, segmentation and audience management.

- Experience with data ingestion, identity resolution and unified customer profiles.

- Knowledge of REST/SOAP APIs and third-party integrations.

- Understanding of Salesforce security, roles, permissions and platform governance.

- Experience with troubleshooting, monitoring and platform optimisation.

📌 Salesforce Marketing Cloud/Data Cloud Admin/Platform (Melbourne)
🏢 Infosys APAC
📍 Melbourne