10th November, 2026

ABOUT THE OPPORTUNITY

Reporting to the Store Manager, we are currently seeking a highly organised and enthusiastic Collections Crew member to provide premium service both friendly and exceptionally efficient, while dispatching orders to Lotte Duty Free customers at the Collections Counter.

You will be working in a fast-paced, customer-centric environment with a friendly and diverse team.

YOUR DUTIES WILL INCLUDE

- Distribute orders at the Collections Counter and handle “un-packs” and “re-packs” with accurate computer entries.
- Provide quality customer service and assist on the shop floor as needed.
- Check remaining parcels at shift end and report stock control or sales issues to the Compliance Officer.
- Communicate customer issues to the Hotline Team via email and report pre-order inquiries or errors to Sales Managers.
- Be aware of, and adhere to, Airport security emergency and health and safety procedures.

ABOUT YOU

- Previous customer service experience in a fast-paced environment, ideally retail
- Intermediate experience with Microsoft Office
- A reasonable level of physical fitness, as manual handling and heavy lifting will be involved
- High attention to detail
- Robust communication and numerical skills
- Responsible Service of Alcohol (RSA) certification required

ABOUT LOTTE DUTY FREE

Lotte Duty Free is one of the world’s leading retailers, operating across 17 locations in 6 countries and 11 airports. Strategically positioned in some of the most coveted destinations (including Australia, Japan, South Korea, Singapore,



Vietnam, and the USA), we showcase a world of luxury brands in cosmetics, perfume, watches, jewellery, liquor, wine, and more!

Headquartered in South Korea, Lotte Duty Free is a household name, synonymous with delivering excellence in customer service and a long heritage as the most trusted travel partner.

Oceania, the region to which Australia belongs, hosts three locations: Melbourne Airport, Brisbane Airport, and the Sydney Downtown Store

WHY JOIN LOTTE DUTY FREE

- Team Discount Program
- Airport Retail Stores Discount (10% -20%)
- Uniform & ASIC Pass Provided
- Sales & Product Training Program
- Employee Assistance Program and Health initiatives
- Private Health Insurance Discount
- Lotte New Employee Induction & Safety Leagues Program
- Long-term Career & Professional Development Opportunities
- Safe, Diverse & Inclusive Work Environment with a Supportive Culture

DETAILS OF THE ROLE

- Location: Brisbane Airport
- Full Time position 76 hours’ fortnightly
- 2 week rotating roster
- Availability to work a flexible schedule including nights, weekends, and public holidays

HOW TO APPLY

Click Apply Now to submit your resume and cover letter. Applicants must be at least 18 years old, hold full Australian working rights, and pass required customs and police clearances.

It is essential to have your own form of reliable transport due to the early/late hours of work.

Only candidates that are successful for short listing will be contacted.

If this excites you, we want to meet you!

📌 Collections Crew (Brisbane)
🏢 Lotte Travel
📍 Brisbane