This is a Operations Intern role with Hatch based in Surry Hills, NSW, AU
== Hatch ==

Role Seniority - intern, graduate

More about the Operations Intern role at Hatch

About Hatch Students

At Hatch, we're building a new way for university students to get meaningful, paid work experience while they study. We're now growing Hatch Students across Australia, partnering with universities and employers to create thousands of new opportunities for students.

As we grow, there's a lot happening behind the scenes to make it all work. That's where you'll come in.

About the role

We're looking for a highly organised, detail-oriented student to help run and improve the operations behind Hatch Students.

This role is a 3+ month contract that’s open to extension, will be based in Surry Hills on a hybrid set-up (flexible around your timetable), and will ideally work at 30 hours/week.

You'll be reporting directly to our Chief Operating Officer.

You'll work across a range of projects, from researching employment requirements and documenting processes to coordinating university launches, supporting students and employers, and finding smarter ways to get things done.

This is a hands-on role for someone who loves getting into the details. You'll be working with spreadsheets, keeping track of lots of moving parts, researching complex problems, and making sure nothing gets missed.

You'll also have the opportunity to experiment with AI and other tools to make our processes faster, more accurate, and easier to manage.

You don't need previous experience in operations. We're looking for someone who's naturally thorough, curious, resourceful, and excited to learn.

What you'll work on

Your main focus will be supporting the operations behind Hatch Students, including:

- Compliance and documentation: Research employment requirements, document processes, suggest product improvements, and maintain transparent, accurate checklists and internal resources.





- University rollout coordination: Prepare meeting materials, maintain project plans, and track actions and deadlines across university launches. Build and maintain project trackers, coordination actions and deadlines across university launches. Experiment with AI to improve keeping this information up to date.

- Customer support: Help students and employers with enquiries, investigate issues, and coordinate follow-ups and resolutions.

- Other Hatch Students projects: Help attract applicants to live jobs, organise Hatchie community events, organise scheduling feedback calls, and support other projects as needed.

- Office support: Help coordinate activities around the office.

About you

What you’re studying doesn’t matter: we’re looking for someone that’s detailed, loves a spreadsheet, great with AI, and super organised.

We think you'll thrive in this role if you:

- Have exceptional attention to detail. You spot mistakes, inconsistencies, and missing information that others might overlook.

- Are extremely organised. You enjoy keeping track of tasks, deadlines, and information, even when there are lots of moving parts.

- Love a good spreadsheet. You're comfortable working in Excel or Google Sheets, and enjoy finding ways to organise and analyse information.

- Are curious about AI and technology. You like experimenting with new tools and finding smarter ways to complete tasks, while checking your work carefully.

- Are a strong researcher. You enjoy digging into complex topics, finding reliable information, and turning it into clear recommendations.





- Take ownership of your work. You follow things through, keep people updated, and take pride in doing things properly.

- Communicate clearly. You're comfortable writing emails, documenting processes, and working with different people.

- Are comfortable with detail-oriented work. You understand that keeping things organised, accurate, and up to date makes a big difference to how a business operates.

You don't need previous experience in compliance, university partnerships, or customer support. We'll help you learn.

Why join Hatch?

You'll get hands-on experience helping run a growing business, working closely with our team on real operational challenges.

You'll learn about employment operations, university partnerships, customer support, and process improvement, while getting the chance to work with AI and other tools.

You'll also have the opportunity to take ownership of projects and see the direct impact of your work.

Most importantly, you'll help us make it easier for thousands of Australian students to access meaningful paid work while they study.

Before we jump into the responsibilities of the role. No matter what you come in knowing, you’ll be learning new things all the time and the Hatch team will be there to support your growth.

Please consider applying even if you don't meet 100% of what’s outlined

Key Responsibilities

- ⚙️ Supporting operations
- Coordinating university rollouts
- Providing customer support

Key Strengths

- Attention to detail
- Organisational skills
- Research skills
- Spreadsheet proficiency
- AI curiosity
- ✉️ Communication skills

Why Hatch is partnering with Hatch on this role. Hatch exists to level the playing field for people as they discover a career that’s right for them. So when you apply you have the chance to show more than just your resume.

A Final Note: This is a role with Hatch not with Hatch.

📌 Operations Intern (Surry Hills)
🏢 Hatch
📍 Surry Hills