KLN Freight Oceania Pty Ltd – Essendon VIC

Our core business encompasses integrated logistics, international freight forwarding and supply chain solutions. With global head offices in Hong Kong, we employ a far-reaching global network that stretches across six continents, and includes the largest distribution network and hub operations in Greater China and the South East Asian region.

We are a top 10 global logistics provider combining local ownership to deliver a personalised service, helping our customers realise their purpose.

KLN Freight (Oceania) operate offices in Auckland, Christchurch, Sydney, Melbourne, Brisbane and Adelaide, serving customers across a wide spectrum of industries including fashion & lifestyle, electronics & technology, food & beverage, FMCG, to industrial & material science, automotive, and pharmaceutical & healthcare.

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KLN Freight Oceania is seeking a motivated and customer-focused Customer Service Specialist to join our National Customer Service team. This is an excellent opportunity for someone with freight forwarding experience who enjoys building strong customer relationships while managing the end-to-end movement of international freight.

In this role, you will take ownership of a portfolio of customers, coordinating shipments from booking through to final delivery. You will work closely with overseas offices, customers, customs and operations teams to ensure freight moves efficiently, deadlines are met, and customers receive exceptional service every step of the way.





As one of the key points of contact for our customers, you will play an important role in delivering a positive customer experience through proactive communication, problem-solving and attention to detail.

Our core business encompasses integrated logistics, international freight forwarding and supply chain solutions. With global head offices in Hong Kong, we employ a far-reaching global network that stretches across six continents, and includes the largest distribution network and hub operations in Greater China and the South East Asian region.

We are a top 10 global logistics provider combining local ownership to deliver a personalised service, helping our customers realise their purpose.

KLN Freight (Oceania) operate offices in Auckland, Christchurch, Sydney, Melbourne, Brisbane and Adelaide, serving customers across a wide spectrum of industries including fashion & lifestyle, electronics & technology, food & beverage, FMCG, to industrial & material science, automotive, and pharmaceutical & healthcare.

______________________________________________________________________________________

KLN Freight Oceania is seeking a motivated and customer-focused Customer Service Specialist to join our National Customer Service team.



This is an excellent opportunity for someone with freight forwarding experience who enjoys building strong customer relationships while managing the end-to-end movement of international freight.

In this role, you will take ownership of a portfolio of customers, coordinating shipments from booking through to final delivery. You will work closely with overseas offices, customers, customs and operations teams to ensure freight moves efficiently, deadlines are met, and customers receive exceptional service every step of the way.

As one of the key points of contact for our customers, you will play an key role in delivering a positive customer experience through proactive communication, problem-solving and attention to detail.

Key Responsibilities

- Manage a portfolio of import and export customers, ensuring outstanding service delivery
- Respond promptly to customer enquiries, concerns and operational issues
- Coordinate shipment bookings with overseas offices and agents
- Monitor and maintain Purchase Order Management processes within CargoWise
- Ensure shipment milestones are updated accurately and consistently
- Prepare customer quotations and maintain rate cards
- Work closely with Customs and Operations teams to ensure smooth movement of cargo through to final delivery
- Ensure accurate and timely invoicing, landed costings and associated documentation
- Implement and maintain customer SOPs and operational procedures
- Ensure compliance with Australian Customs, Border Force and DAFF/Biosecurity requirements

About You

To be su

📌 Customer Service (Melbourne)
🏢 KLN Freight Oceania
📍 Melbourne