Are you an experienced freight and logistics professional with a passion for customer service and team leadership? We are seeking a motivated and hands‑on FAK Customer Service Supervisor to lead a customer service team within a busy freight and logistics operation in Victoria.
This is an exciting opportunity for someone who understands Freight All Kinds (FAK) operations, thrives in a fast‑paced environment and enjoys developing people while ensuring operational excellence.
FAK Customer Service Supervisor
Location: Altona- Full-time Opportunity
Are you an experienced freight and logistics professional with a passion for customer service and team leadership? We are seeking a motivated and hands‑on FAK Customer Service Supervisor to lead a customer service team within a busy freight and logistics operation in Victoria.
This is an exciting opportunity for someone who understands Freight All Kinds (FAK) operations, thrives in a fast‑paced environment and enjoys developing people while ensuring operational excellence.
About the Role
Reporting to the National FAK Manager, you will oversee the day‑to‑day operations of the FAK Customer Service team, ensuring high standards of customer service, operational accuracy and efficiency.
You will play a key role in leading and mentoring team members, managing customer escalations, coordinating freight activities and working closely with internal departments to ensure the smooth movement of freight.
Key Responsibilities
- Lead, mentor and support the FAK Customer Service team, driving performance and a positive team culture.
- Oversee daily customer service operations,
ensuring enquiries are handled professionally and efficiently.
- Act as the escalation point for complex customer enquiries, complaints and service issues.
- Monitor bookings, freight documentation and shipment processing to ensure accuracy.
- Coordinate with transport, warehouse and depot teams to ensure efficient freight movements.