We're looking for an experienced Service Supervisor to take ownership of a growing service team and help drive the next stage of the business.
This is a leadership opportunity for someone who knows the HVAC and refrigeration industry, enjoys leading technicians and takes pride in running an efficient, profitable service operation.
Based in Alexander Heights, this is predominantly an office-based role, with approximately 85% of your time spent managing operations, scheduling and leading the team. The remaining 15% will involve getting hands-on when required, so we're looking for someone who isn't afraid to roll up their sleeves when needed.
The Opportunity
You'll oversee day-to-day service operations within a predominantly residential HVAC and refrigeration business, which also services light commercial clients.
You'll have a strong focus on residential maintenance and repairs, working closely with management and the wider team to improve processes, support technicians and help grow the service department.
What You'll Be Doing
- Overseeing daily scheduling and ensuring technicians are allocated to the right jobs.
- Leading, mentoring and holding a team of service technicians accountable.
- Monitoring technician performance, productivity and profitability.
- Managing customer escalations, complaints and service callbacks.
- Building strong relationships with residential clients, property managers and commercial customers.
- Reviewing quotes, invoicing and identifying opportunities to improve margins.
- Ensuring compliance with ARCtick requirements.
- Running regular toolbox meetings and maintaining strong team communication.
- Supporting the growth of refrigeration, commercial service contracts and facilities management.
- Providing hands-on support when required.
What We're Looking For
- Previous experience in a Service Supervisor, Service Manager or similar leadership position.
- Robust background in HVAC, refrigeration or mechanical services.
- Experience managing field-based technicians and coordinating service schedules.
- Commercial awareness with an understanding of job costing, GP and profitability.
- Confident handling customer escalations and difficult conversations.
- Strong communication and leadership skills.
- Ability to work autonomously and take ownership of day-to-day operations.
- Predominantly office-based leadership experience, with a willingness to get hands-on when needed.
What's On Offer?
- $130,000–$135,000 base salary + Super.
- Company dual cab ute.
- Company laptop.
- Performance-based bonus structure.
- Stable business with a growing workload.
- Genuine opportunity to influence and develop the service department.
- Supportive management team with room to grow alongside the business.
Interested?
If you're an experienced HVAC or refrigeration professional ready to step into a leadership role where you can make a genuine impact, we'd love to hear from you.