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Employment Type: Permanent Full Time

About the team

You’ll be part of the WorkCover team, working closely with the Injury and Claims Manager, Injury and Claims Advisors, Payroll, Finance, insurers and other internal stakeholders. The team manages workers' compensation claims, insurance policies and premium requirements, providing essential administrative support to ensure claims and related processes are managed accurately and within required timeframes.

About the role

As a WorkCover Administration Coordinator, you’ll provide high-quality administrative support across workers' compensation claims, insurance policies, premiums and payroll processes. You’ll coordinate claims documentation, process payments and maintain accurate records while liaising with insurers, brokers and internal stakeholders. You’ll also support recent store openings, ownership changes and policy renewals, ensuring all WorkCover administration is completed accurately and within required timeframes.

Key responsibilities

Coordinate end-to-end claims administration, including claim lodgements, return-to-work documentation, certificates of capacity and maintaining accurate records in Solv Injury.

Process workers' compensation payments, wage reimbursements, payroll reports and supporting documentation in line with state-specific requirements.

Manage WorkCover correspondence, phone enquiries, inboxes and document processing, ensuring all matters are actioned within required timeframes.

Maintain WorkCover policies and premium records, including processing invoices, adjustments, renewals,



wage declarations and payment coordination.

Liaise with insurers, third-party brokers, Payroll and Finance to resolve policy and premium queries, confirm coverage and ensure payments are made by their due dates.

Coordinate insurance requirements for new stores, ownership changes and takeovers, including applying for policies and notifying insurers of relevant changes.

Maintain WorkCover spreadsheets, trackers, reporting structures and policy information across Solv Injury and relevant state portals.

Prepare and provide Certificates of Currency and other insurance documentation to internal stakeholders, ensuring records are accurate and accessible.

Who we are looking for

Minimum two years' administrative experience in WorkCover or workers' compensation, with a sound understanding of relevant legislation; a qualification in WorkCover, HR, WHS, Business or Finance is desirable.

Strong administration, analytical and systems skills, with excellent attention to detail and the ability to manage high-volume workloads and competing priorities.

Proactive and reliable team player with strong organisational, communication and time management skills; Microsoft Office and Solv Injury experience will be highly regarded.

Why Join Us?





Grow your career with purpose – Access a wide range of learning and development programs, including our internally designed leadership pathway to support your long‑term growth. Be part of a purpose-driven organisation making a difference in healthcare, working with a collaborative and supportive team.

Be rewarded for your impact – Enjoy annual salary reviews linked to your performance, recognising the value you bring to the team.

Flexibility that works – Work from home one day per week, while staying connected with your team at our vibrant Preston Support Office four days a week. We’re committed to supporting our people through life’s important moments. Alongside our formal flexibility policies, we recognise that some circumstances, such as returning from parental leave or managing personal wellbeing may require additional consideration. In these situations, we work collaboratively on case‑by‑case arrangements to provide the support needed while balancing the requirements of the role and team.

Paid parental leave – We support growing families with six weeks of paid parental leave for primary carers and one week of paid parental leave for secondary carers.

Exclusive savings – Access generous employee discounts across a wide range of products with our partnership with Flare, including company-wide corporate offers on healthcare premiums with Bupa Healthcare, banking benefits with Comm Bank and novated leasing.

Support when you need it – Tap into confidential Employee Assistance Program (EAP) services for personal or professional su

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