Are you passionate about loyalty, customer engagement and using data to drive commercial results?

We’re looking for an experiencedLoyalty Manager to lead ourTotal Tools Insider Rewards program on a 6-month fixed-term contract. You’ll drive member engagement and retention, lead a high-performing team, and shape more personalised, data-driven customer experiences as we continue to evolve our loyalty program and technology.

What you’ll be doing:

- Lead and optimise the Insider Rewards program.
- Shape loyalty strategy to grow engagement and retention.
- Drive personalised engagement across the customer lifecycle.
- Use data and insights to improve customer and commercial outcomes.
- Support the transformation of our loyalty technology and ecosystem.
- Lead the Customer Engagement team and collaborate across the business.

You’re likely a match if you are/have:

- Experience managing loyalty programs, member engagement and optimisation.
- Proven success delivering customer engagement strategies and results.
- Strong knowledge of lifecycle marketing, segmentation and personalisation.
- Experience with loyalty platforms, customer data and marketing automation.
- A customer and data-driven mindset,



turning insights into action.
- Robust stakeholder management and people leadership skills.

What’s on offer

We’re proud to offer a workplace that supports your well-being, growth, and belonging:

- Career Growth: Endless learning and development opportunities
- Mental Health: Gold accreditation by Mental Health Australia
- Flexibility: Flex Ready and Family Friendly Workplace accredited

About Us

At Total Tools & Hardware Group (Part of Metcash), we’re more than just a group of hardware and tool retailers — we’re a national network helping build stronger communities.

Backed by trusted brands like Mitre 10, Total Tools, and Home Timber & Hardware, TTHG supports independently owned, joint venture, and company-owned stores across Australia. With a strong focus on local ownership and expert advice, we give tradies, builders, and DIYers the edge they need to tackle any job — big or small. Whether it’s trade-quality tools from Total Tools or reliable hardware from Mitre 10 and HTH, TTHG is the powerhouse behind the stores that keep Australia building.

#J-18808-Ljbffr

📌 Loyalty Manager (Melbourne)
🏢 Metcash Group
📍 Melbourne