As our Sales and Performance Coach, you'll play an key role in building the capability and confidence of our Contact Centre Sales team.

Working closely with our sales leaders, Learning & Organisational Capability and other teams across HCF, you'll identify development needs and turn them into practical coaching, training and learning experiences that make a difference.

From supporting new starter induction and facilitating masterclasses to delivering targeted coaching programs, you'll use performance insights to understand where support is needed and help individuals and teams strengthen their skills and performance.

You’ll also support change across the Contact Centre, helping our people understand what's changing, why it matters and how to successfully embed new ways of working.

Key to the role will be:

- Delivering individual and group coaching to improve capability, behaviours and performance
- Designing and facilitating workshops, masterclasses, refresher training and development programs
- Using sales performance data and insights to identify coaching opportunities and areas for improvement
- Partnering with Sales leaders to understand emerging learning and capability needs
- Supporting induction and capability development for new team members
- Keeping training content relevant and up to date as products, systems and processes change
- Supporting the implementation and embedment of change initiatives across Contact Centre Sales
- Building strong relationships with stakeholders across HCF to support product, quality, compliance and member-focused learning





As our Sales and Performance Coach, you'll play an important role in building the capability and confidence of our Contact Centre Sales team.

Working closely with our sales leaders, Learning & Organisational Capability and other teams across HCF, you'll identify development needs and turn them into practical coaching, training and learning experiences that make a difference.

From supporting new starter induction and facilitating masterclasses to delivering targeted coaching programs, you'll use performance insights to understand where support is needed and help individuals and teams strengthen their skills and performance.

You’ll also support change across the Contact Centre, helping our people understand what's changing, why it matters and how to successfully embed new ways of working.

Key to the role will be:

- Delivering individual and group coaching to improve capability, behaviours and performance
- Designing and facilitating workshops, masterclasses, refresher training and development programs
- Using sales performance data and insights to identify coaching opportunities and areas for improvement




- Partnering with Sales leaders to understand emerging learning and capability needs
- Supporting induction and capability development for new team members
- Keeping training content relevant and up to date as products, systems and processes change
- Supporting the implementation and embedment of change initiatives across Contact Centre Sales
- Building strong relationships with stakeholders across HCF to support product, quality, compliance and member-focused learning

About you

You're an experienced coach or learning professional who knows how to bring out the best in people. You're comfortable working in a performance-focused environment and can balance commercial outcomes with a genuine focus on people and members.

You’ll bring:

- At least two years' experience in coaching, sales capability, learning and development or leadership development
- Strong coaching and facilitation skills, with experience supporting individuals and teams to improve performance
- The ability to interpret performance metrics and turn insights into practical coaching plans
- Strong communication and interpersonal skills, with the ability to build trust and rapport at all levels
- Experience designing and delivering development programs, workshops or training
- A good understanding of performance management, leadership and operational environments
- Confidence supporting people through change and embedding new ways of working
- Experience using learning, coaching or performance management systems
- The ability to work autonomously, manage com

📌 Sales and Performance Coach (Parramatta)
🏢 HCF
📍 Parramatta