Location: Loddon Mallee - Mount Alexander

Reference: VG/1956644

Dhelkaya Health is a fresh approach to healthcare that is deeply human. Our name, 'Dhelkaya,' derived from Dja Dja Wurrung language, translates to 'being healthy¿. It embodies our mission to foster health and wellbeing within our community.

Our deep understanding of local knowledge and community needs allows us to address the unique challenges faced by our diverse population. Our history is rich, but our commitment to innovation and evidence-based care ensures that we're constantly evolving to meet the changing needs of our community.

Dhelkaya Health¿s main campuses are in Castlemaine and Maldon. We also run an Information Hub in central Castlemaine and the Tarrengower Health Service in Maldon. From these locations and across the community, we deliver personalised patient services, residential care, maternity services, NDIS, and community wellbeing services.

We value diversity and our staff are encouraged to draw from their identity and culture in being part of a workforce that is respectful, welcoming and inclusive.

Classification: HS1 to HS17 – Dependant on Qualifications & Experience

Salary per hour: $30.75 to $34.00 + superannuation + generous salary packaging options

Employment Type: Ongoing part-time 16 hours per fortnight

Award: Health and Allied Services, Managers and Administrative Workers (Victorian Public Sector) (Single Interest Employers) Enterprise Agreement 2025 - 2027

Dhelkaya Health is seeking a friendly, organised and customer-focused Administration Assistant to join our Social Support Services team. This diverse role combines administrative support with reception responsibilities, making it an ideal opportunity for someone who enjoys working with people while ensuring the smooth operation of vital community health services.

As a key member of the team, you will be the first point of contact for clients, visitors and community members,



providing professional customer service and administrative support that helps people access the services they need.

In this varied role, you will support the delivery of Social Support Services through a range of administrative, reception and customer service functions. You will work closely with clients, staff and external agencies to ensure effective service delivery and positive client experiences.

This position works across a roster between 7.30am and 6.00pm.

Key Responsibilities

- Provide welcoming and professional reception services to clients, visitors and community members.
- Assist clients to access appropriate health, aged care and community services.
- Manage referrals through the My Aged Care portal.
- Respond to telephone, email and face-to-face enquiries promptly and professionally.
- Coordinate appointments, room bookings, staff diaries and fleet vehicle bookings.
- Prepare client program schedules, staff communications and departmental documentation.
- Process payments, receipting, EFTPOS transactions and banking activities.
- Maintain accurate client records and perform data entry across a range of systems.
- Support invoicing, accounts payable and accounts receivable processes.
- Assist with meeting coordination, agenda preparation and minute taking.
- Maintain office supplies and support the day-to-day administration needs of the department.
- Contribute to quality improvement initiatives and support a positive team culture.

About you

- Consumer-focussed person with proven track record of delivering person-centred service
- A systems-focussed person with proven capacity to work in an adaptable, flexible, fast-paced environment
- NDIS Worker Screening Check
- Certificate in Medical Terminology and/or experience working in a health-related field
- Previous experience in similar role using patient administration systems
- Previous experience in invoicing, accounts payable and receivable highly regarded
- Formal qualification in business/administration or health related disciplines

Culture and Benefits

Dhelkaya Health is located on Dja Dja Wurrung country in regional Victoria. Just a short drive from Bendigo and easily accessed via pu

📌 Administration Assistant Social Support Services (Mount Alexander Shire)
🏢 Dhelkaya Health
📍 Mount Alexander Shire