Job Description Summary

The CT Applications Specialist A&NZ; is responsible for providing post-sale CT installation, training and customer service activities and support, including on site clinical in-servicing and go-live support. The CT Applications Specialist A&NZ; is also responsible for formal technical and clinical support during the sales process for the CT business. Responsibilities include providing required pre-sale product demonstrations (or clinical trial/site support).

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Job Description

Duties Include (but not limited to):

Sales, Demonstration, and Installation

Provide technical and clinical support during the sales process of CT.

Provide application support to sales teams and assist in creation of selling tools

Demonstrate the full range of product features, including potential application, product capabilities and benefits to customers, aligned to the problems uncovered in the discovery phase, anchoring GE technology to solve the customer problem/s

Develop, coordinate, and deliver product training to customers on software, application and/or equipment use

Monitor customer installations within assigned territory/region to improve customer satisfaction and maintain customer relationships

Manage clinical handover and complete installations check off with the customer

Provide a plan for follow-up and additional installation training, as needed

Manage and improve clinical customer satisfaction and socket retention through continuing education on optimization of equipment utilization by customer

Collate and contribute to the image library for tenders, demonstrations, and customer presentations

Marketing & KOL development

Work with the modality/segment/clinical leader to develop and sustain Reference Sites/ Luminary collaborations,



building Key opinion leaders' network in ANZ

Assist with Product and Commercial Marketing/Segments to integrate product roadmap requirements

Use market and product knowledge to aid sales team in developing sales, marketing, and customer service strategies

Customer Satisfaction

Provide clinical, technical, and professional guidance as necessary to improve the customer experience

Work with Sales & Product Leaders to align applications activities with sales & customer needs, to meet business objectives

Produce well-written post-demo/training reports and provide regular feedback on customer satisfaction and needs

Share product enhancement ideas with the local channels to inform the make centre via CSO process

Raise product CSO from the field with urgency, provide feedback to SVC/Product teams to expedite fix

Follow customer CSO to fix, communicating with the customer, collaborating with AM, PSS, SVC teams throughout a case

Customer Strategy

Communicate with local Applications Specialists and Account Managers to ensure all customer and business needs are met

Energize team and maintain adherence of field processes

Keep abreast and report on competitor information

Training & Education

Collect, analyse, and communicate appropriate customer training, and competitive information

Provide a full education and training programme for customers, CA/dealers, and internal GE personnel

Support trade shows and professional conferences by performing product demonstration and customer training

Facilitate team communication and the sharing of best practices

Report constructive feedback to wider team on new product introductions

Work closely with modality/clinical/applications leader and Segment Lead to drive the business

Work with Modality/Segment/Clinical lead and Applications lead in developing clinical education offerings to the ANZ market

Collaborate with the broader AKA applications leaders in developing regionalised education programs

Qualifications/Requirements

A suitably qualified clinical or technical skilled in Diagnostic Radiography/Medical Radiation science

Demonstrated clinical scanning

📌 CT Applications Specialist A&NZ (Australia)
🏢 GE HealthCare (United States)
📍 Australia