Program Manager, Partner Operations (Remote)

Job#: 3058588

Location: Remote

Start Date: 11/16/2026

End Date: 12/31/2026 (with potential for extension)

Pay Rate: $58.00/hr

Summary

We are looking for a Program Manager to run the day to day operations of a large external developer partner program and automate them. The right person will take over the workload quickly, do the work accurately and leave behind a program that largely runs itself.

About the Team

This team supports and governs partner onboarding and program operations. The team manages partner inquiries, validates and processes applications, coordinates policy and engineering requests, drives compliance activities and improves operational efficiency through automation. You will contribute to these projects:

- Partner onboarding and lifecycle management
- Process automation using Power Automate and AI assisted solutions
- Partner eligibility and compliance programs
- Engineering driven domain and configuration request management
- Recurring operations such as revalidations, inactivity reviews and quarterly invoicing

Typical Day

The day starts in the shared partner mailbox and the technical community forum. You triage incoming partner inquiries, submissions and requests, answer what you can and flag sensitive items for the daily sync with the program lead. After that, you work the board. You check open validation items for correct ownership and status, send test results, follow up with partners who missed deadlines and process recent applications and onboarding submissions against eligibility criteria. You also validate domain and configuration requests against policy, batch them and submit them to engineering, then track them through review and rollout. Throughout the day, you look for repeated steps that a Power Automate flow or an AI assisted step could replace, and you build those automations. Weekly and quarterly work includes revalidation requests, inactivity reviews and quarterly invoicing.

Responsibilities

- Manage the full partner workflow: application, onboarding,



technical validation, launch and recurring revalidation
- Triage partner submissions and evaluate applicants against published eligibility criteria
- Intake and process technical and contact information submitted by partners
- Track the signature status of agreements and terms and report it back to partners
- Validate, submit and track technical configuration and domain requests with the engineering team
- Coordinate validation testing with the test team and drive issue resolution so partners can move forward
- Monitor the work item board, enforce deadlines and follow ups, and move every item to closure
- Own partner communication through a shared email alias and a public technical community
- Track and manage partner issues, extensions and escalations
- Serve as the liaison between external partners and the technical teams behind the program
- Run recurring lifecycle reviews for inactivity, low engagement and revalidation
- Support quarterly commercial operations, including usage based invoicing and payment tracking
- Report program status and progress to stakeholders
- Build workflow automations with Power Automate and AI tools to replace repetitive manual steps
- Maintain process documentation for a clean handover

Required Skills

- 3 to 5 years of experience in technical program management, partner or developer program operations, or technical account management
- Experience running a structured, multistage external partner process from intake through eligibility review, technical validation, launch and recurring revalidation
- Experience working with external technology partners or running a partner program
- 2+ years of hands‑on experience building workflow automation in Power Automate or a similar low code platform, including form driven intake, record and status updates, templated notifications, deadline and escalation triggers, and automated reporting
- Practical experience using AI tools to remove repetitive work
- 2+ years using Azure DevOps or Visual Studio Online to manage queues and boards
- Ability to read technical documentation and API references a

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