Service Manager - Specialised (Hands-On) 1:1 High-Acuity Mental Health Service

Please note: This is not a multi-site SIL management role. We’re looking for someone who has led, or been embedded in, a single-person or intensive high-acuity program supporting someone with significant behaviours of concern.

On offer:

Salary of $110,000 to $130,000 plus NFP benefits

Salary sacrificing, including car leasing

Free personal and financial counselling for you and your family

Flexible working arrangements and a range of paid leave options

Fitness Passport access and health and wellbeing initiatives

Paid induction and ongoing training and development

Real progression opportunities, with a strong track record of promoting from within

The chance to own and shape a specialised program rather than spread yourself across multiple houses

Monday to Friday, on-site role with a purpose-driven organisation

The role:
This is a unique opportunity to lead a dedicated, single-person supported accommodation service for a young adult with complex mental health and dual-diagnosis needs, funded through the NDIS.

The program is highly structured, with an extensive Behaviour Support Plan, authorised restrictive practices, and specific environmental and safety arrangements in place. The person supported can present with complex behaviours of concern, including risks to self and others, and their presentation can change quickly, particularly in the community.

This is a hands-on leadership role. You will be based at the service Monday to Friday, working alongside two Support Workers on shift and providing direct leadership, guidance and oversight. You won’t be managing from a distance. You’ll be in it with your team.

Key responsibilities:

Lead the day-to-day running of the service with a strong, visible presence

Set clear expectations and ensure procedures and behaviour support strategies are followed consistently

Recognise early warning signs and make calm,



decisive calls when situations escalates

Advocate strongly for the person supported, keeping care therapeutic, person-centred and trauma-informed

Build rapport and trust, with a culturally safe and respectful approach

Develop, support and debrief your team in a demanding environment

Work closely with clinicians, behaviour support practitioners, guardians and other stakeholders

Ensure the service meets organisational, clinical, NDIS and regulatory requirements

Requirements:

Leadership experience within a single-person, 1:1 or intensive high-acuity program (essential), whether in mental health, complex disability, residential care or forensic settings

Willingness to be on-site 5 days per week (Mon - Fri)

Proven experience leading teams supporting people with significant behaviours of concern, beyond standard group home or moderate-needs settings

Strong understanding of mental health, dual diagnosis and complex presentations

Experience working with Behaviour Support Plans and restrictive practices

A decisive, embedded leadership style, with the confidence to act with conviction under pressure

Strong advocacy, communication and stakeholder management skills

Experience building staff capability and keeping consistency across a team

Tertiary qualifications in Mental Health, Disability, Nursing, Social Work, Psychology or a related field highly regarded

A nursing or clinical background is advantageous but not essential

NDIS experience regarded, but robust leadership and high-acuity experience are the priority

Full working rights in Australia, NSW Driver’s Licence, current Police Check, WWCC and NDIS Worker Screening

Who this suits:
An established, hands-on leader who has already worked in a complex, intensive program and wants to take ownership of a service where their leadership makes a real, visible difference. If your experience is mainly overseeing multiple SIL homes from an operational level, this probably isn’t the right fit.

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📌 Service Manager – Specialised (Sydney)
🏢 Curamoir Healthcare Recruitment
📍 Sydney