Senior Service Delivery Manager - NV1 Cleared

DXC Technology (NYSE: DXC) is a leading enterprise technology and innovation partner delivering software, services, and solutions to global enterprises and public sector organizations — helping them harness AI to drive outcomes at a time of exponential change with speed. With deep expertise in Managed Infrastructure Services, Application Modernization, and Industry-Specific Software Solutions, DXC modernizes, secures, and operates some of the world’s most complex technology estates. Learn more on dxc.com

The Opportunity

We are seeking an experienced Senior Service Delivery Manager who can deliver exceptional service to our clients while driving innovative business solutions that strengthen our presence in the region.

This is a high-profile prospect for an individual looking to grow their career in account delivery across Applications Managed Services. The successful candidate will operate as an Application Delivery Lead across the SAP and non-SAP application environment, working closely with the Account Run Lead and the broader Industry Delivery Team. This is an exciting and strategic ongoing customer engagement for DXC. The role offers the opportunity to shape our engagement as we leverage our Global Intelligent Applications Operations (iAOps) capability and introduce automation, efficiencies and continuous service improvement across this multi-year agreement.

A current NV1 security clearance is essential for this position.

Key Responsibilities

As the Senior Service Delivery Manager, your responsibilities will include:

- Acting as the primary point of contact for all service delivery-related activities.
- Providing solution leadership and taking responsibility for delivery execution across the account.
- Supporting the DXC account team with service delivery definition and ongoing operational reporting.
- Coordinating day-to-day team activities to ensure service delivery meets agreed Service Level Agreements (SLAs) across the in-scope SAP and non-SAP applications.




- Managing service delivery to maintain profitability, adhere to industry best practices and generate client satisfaction and business benefits.
- Taking delivery and/or solution responsibility for additionally allocated changes.
- Contributing to presales presentations, solution development and estimation for organic growth opportunities across the team.
- Driving continuous service improvement, operational efficiency and effective service management practices.

- Acting as the primary point of contact for all service delivery-related activities.
- Providing solution leadership and taking responsibility for delivery execution across the account.
- Supporting the DXC account team with service delivery definition and ongoing operational reporting.
- Coordinating day-to-day team activities to ensure service delivery meets agreed Service Level Agreements (SLAs) across the in-scope SAP and non-SAP applications.
- Managing service delivery to maintain profitability, adhere to industry best practices and generate client satisfaction and business benefits.
- Taking delivery and/or solution responsibility for additionally allocated changes.li>
- Contributing to presales presentations, solution development and estimation for organic growth opportunities across the team.
- Driving continuous service improvement, operational efficiency and effective service management practices.

The Skills and Experience You Will Bring

To be successful in this position, you will possess the following attributes:

- Demonstrated experience in Service Delivery Management or as a Delivery Lead, ideally within an enterprise applications environment.
- Strong Defence industry experience, with previous Australian Defence experience highly desirable. Experience as an ex-serving member of the Australian Defence Force (ADF) would be advantageous.
- Extensive Service Management experience, with a strong understanding and practical application of ITIL frameworks and service management methodologies.
- Relevant ITIL qualifications and certifications, with the ability to apply ITIL principles to complex enterprise service delivery environments.
- Experience leadin

📌 Senior Service Delivery Manager (Melbourne)
🏢 DXC Technology Australia & New Zealand
📍 Melbourne