- Parkville location, with multiple public transport options available
- $113,793 – 114,382 + salary packaging + super + 5 weeks annual leave

The Royal Women’s Hospital is one of Australia’soldest and most distinguishedtertiary hospitals dedicated to improving the health and wellbeing of women and newborns, offering specialised services within maternity, neonatal and women’s health. Our goal is to be the best place to work, learn and contribute, and to provide exceptional experiences for our patients and consumers.

About the team

The Revenue Operations team, within the Finance department, is responsible for the accurate collection and identification of patient classifications and the subsequent billing, sundry debtor billing, debtor follow up and reconciliation of this activity across the Royal Women’s Hospital. The team works cohesively to ensure a skilled patient/client experience through the various revenue pathways utilising up to date data and processes whilst always being open to identify opportunities for improvement.

About the role

As an Team Leader, Revenue Operations you will report directly to the Manager, Revenue Operations and has responsibility for the supervision of the Revenue Operations team. This involves the accurate and timely generation and dispatch of invoices, management of debt follow-up and escalation of issues that prevent payment. The role encompasses safeguarding the integrity of billing information within the billing systems and fostering the ongoing development of efficient and effective processes, while ensuring the establishment and maintenance of a robust internal control environment for billing and accounts processes. A key function of the role is to manage external debt collection agency referrals, requests for payment plans and financial hardship assessments and keeping debtor days under Department of Health (DH) target.

A regular day will see you:

- Lead and support the Revenue Operations team, coordinating daily workflows, developing staff capability,



and ensuring a high standard of service delivery across patient and sundry debtor billing activities.
- Monitor billing, debt recovery and accounts receivable performance, ensuring invoices are raised accurately and on time, outstanding debts are actively managed, and Department of Health debtor day targets are achieved.
- Drive continuous improvement by analysing revenue performance, conducting audits, strengthening processes and controls, and partnering with key stakeholders to enhance operational efficiency and patient experience.

About you

You're a proactive and collaborative leader who enjoys supporting others to succeed. You bring a strong background in patient billing, revenue operations or accounts receivable, along with the ability to build positive relationships, solve problems, and drive continuous improvement. You lead with integrity, communicate with confidence, and are passionate about delivering outstanding service to patients, colleagues and stakeholders.

You'll bring with you:

- Experience leading and developing high-performing teams in a revenue, billing, accounts receivable or healthcare administration environment.
- Strong analytical, problem-solving and organisational skills, with the ability to manage competing priorities and meet deadlines.
- Exceptional stakeholder management and communication skills, with a commitment to delivering excellent customer service and fostering collaborative working relationships.
- A continuous improvement mindset and a passion for identifying opportunities to enhance processes, systems and team performance.
- Demonstrated experience in patient billing within a Victorian public health service, or a similar complex revenue environment.

At the Women’s you will enjoy a culture that is collaborative, supportive and passionate about learning. We have a strong sense of purpose, and engage in meaningful work every day. We offer our people a range of rewarding benefits, including:

- Up to $11,660 in salary packaging advantages, for living expenses, meals and holiday accommodation
- A suite of wellness initiatives designed to support you, including discounted financial, lifestyle

📌 Team Leader (Melbourne)
🏢 Royal Women's Hospital
📍 Melbourne