- Permanent Full Time | 5 weeks annual leave + monthly day off included
- Ringwood | Eastern Health Distribution Centre | Free Onsite Parking
- Supportive workplace culture | Focus on employee wellbeing and development

Eastern Health is one of Victoria's largest public health services. As a values-led, integrated service united by our Healthier Together promise, we deliver high-quality care, support and service to a broad and diverse community across Melbourne’s east and beyond.

About the role

Join a high-performing Supply team where collaboration, innovation and commercial excellence drive real impact. Working closely with our Contracts & Tenders team, you will partner with stakeholders across a diverse range of clinical and non-clinical services to lead the performance of some of Eastern Health's most strategic and complex contracts, strengthening supplier relationships, managing risk, and delivering measurable value.

This permanent full time role (Monday to Friday) requires regular engagement across Eastern Health major sites, working closely with stakeholders in their operational environments to build commercial, stakeholder management and contract performance expertise, while helping shape and mature contract performance management practices across the organisation.

The position involves:

- Leading the performance management of strategic and high-value supplier contracts to maximise value, manage risk and drive continuous improvement.
- Partnering with stakeholders across clinical and non-clinical portfolios to establish contract performance frameworks, KPIs and governance arrangements.




- Building productive supplier relationships and facilitate performance review meetings to ensure contractual obligations are achieved.
- Identifying, monitoring and mitigating commercial, operational and compliance risks across the contract portfolio.
- Providing expert contract management advice and insights to support informed decision-making and strengthen organisational outcomes.

What you’ll bring

- Demonstrated experience managing high-value, high-risk or complex commercial contracts across the contract lifecycle.
- Proven experience in supplier performance management, including the development and monitoring of KPIs, SLAs, governance forums and corrective action plans.
- Strong commercial acumen, including contract interpretation, financial and pricing analysis, negotiation, value optimisation and management of variations and extensions.
- Demonstrated ability to identify, assess and manage commercial, operational, continuity and contractual risks.
- Experience preparing and maintaining contract management plans, obligation registers, performance scorecards, risk records and decision-quality reports.
- Proven ability to lead difficult supplier conversations,



resolve performance issues and manage disputes professionally and objectively.
- Highly developed stakeholder engagement and influencing skills, including working with senior leaders, clinical and operational stakeholders and cross-functional specialists.
- Strong analytical and problem-solving capability, with the ability to convert contract, supplier and spend data into clear actions and recommendations.
- Demonstrated commitment to probity, accountability, ethical procurement, compliance and accurate record keeping.
- Ability to manage a portfolio autonomously, balance competing priorities and deliver to critical commercial deadlines.
- High standard of written and verbal communication, including concise briefings, governance papers, performance reports and supplier correspondence.
- Relevant tertiary qualification in procurement, supply chain, commerce, law, business or a related discipline, or equivalent practical experience.
- Professional certification in procurement or contract management, such as CIPS/MCIPS, World Commerce & Contracting, or equivalent.
- Experience in a Victorian public health service, government procurement environment or other complex regulated organisation.
- Knowledge of HealthShare Victoria contracting arrangements and Victorian Government procurement requirements.
- Experience with contract lifecycle management, procurement or ERP systems, and advanced use of Microsoft Excel and Power BI.
- Experience implementing tiered contract management, supplier relationship management or contract performance

📌 Contract Performance Manager (Melbourne)
🏢 Eastern Health
📍 Melbourne