Apex Group in Wollongong is seeking a Customer Service Officer to provide accurate information to members in a helpful manner, adhering to governing legislation and policies. The role focuses on explicit communication by phone and email, resolving inquiries on first contact where possible, and maintaining records to support service standards.
You will work with a supportive team, handle complex member questions, and contribute to overall efficiency while staying calm under pressure.
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📌 Customer Care Specialist (City of Wollongong)
🏢 Apex Group
📍 City of Wollongong
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