Afternoon Concierge | Front of House | Guest Services

Join a leading Sydney Building Management company | Long-term career opportunities

Are you passionate about delivering exceptional customer service and creating a welcoming environment?

Excel Building Management is looking for professional, reliable and customer-focused individuals to join our Afternoon Concierge team, delivering premium front-of-house services to some of Sydney's most prestigious residential buildings.

If you have experience in hospitality, hotels, reception, front office, guest services, retail or customer service, we would love to hear from you!

About Excel Building Management

Excel Building Management is a leading provider of Building Management and Concierge Services, specialising in Sydney's high-end residential and commercial strata properties.

Our reputation is built on delivering exceptional service through our dedicated and professional team.

At Excel, our people are our greatest asset.

We take pride in our supportive workplace culture, long-standing employee relationships and commitment to career development. Many of our team members have progressed into senior positions within the company.

Our employees are supported by an experienced Head Office team and recognised for their dedication, professionalism and outstanding performance.

Why Join Excel?

We believe that exceptional service begins with exceptional people.

- Long-Term Career Stability – Join an established and reputable company with a strong presence across Sydney.
- Loyalty Award Program – We recognise and celebrate employees who demonstrate long-term commitment and dedication to Excel.
- Excellence Award Program – Outstanding performance, exceptional customer service and contributions beyond expectations are recognised and rewarded.
- Career Progression Opportunities – Opportunities for internal promotion into Head Concierge, Building Management and other senior positions.
- Supportive Management Team – Ongoing support and guidance from our dedicated Head Office team.
- Comprehensive Training – Site-specific training and induction provided before commencing your first shift.
- Professional Working Environment – Work within premium residential buildings and become part of a respected team.
- Uniform Provided – Professional corporate uniform supplied.





About the Role

As an Afternoon Concierge, you will be the face of the building, providing a professional and welcoming environment for residents, guests and visitors.

You will play an important role in delivering exceptional resident experiences, assisting with day-to-day building operations and maintaining the high standards expected across our residential portfolio.

We are looking for someone who takes pride in their work, demonstrates initiative and understands the importance of providing attentive, personalised service.

Key Responsibilities

- Deliver exceptional five-star customer service to residents and visitors.
- Provide qualified front desk, reception and concierge services.
- Assist the Building Manager and Head Concierge with day-to-day building operations.
- Monitor visitor, contractor and delivery movements throughout the building.
- Respond professionally to resident enquiries via telephone, email and building intercom systems.
- Maintain accurate records and update building management databases, including BuildingLink.
- Securely manage resident keys, access devices, parcels and deliveries in accordance with site procedures.
- Conduct internal and external building patrols as required.
- Identify and report maintenance, security and building-related concerns.
- Prepare accurate incident reports and respond appropriately to emergencies.
- Maintain a clean, organised and skilled front desk and lobby environment.

Working Hours

Afternoon shifts: 3:00 PM – 11:00 PM

Weekend shifts may also be offered based on operational needs.

Essential Requirements

- Availability to work afternoon and evening shifts.
- Previous experience in hospitality, concierge, reception, guest services, front office, retail or customer service.
- Excellent written and verbal communication skills.
- Strong interpersonal skills and the ability to build positive relationships with residents and colleagues.
- Confidence using computers,



Microsoft Office, email and building management systems.
- A professional appearance and a genuine passion for customer service.
- Ability to work independently and remain calm under pressure.
- Strong attention to detail, reliability and punctuality.

What Makes a Great Excel Concierge?

We are looking for individuals who go beyond simply completing their daily tasks.

A great Excel Concierge is someone who:

- Takes ownership and pride in their responsibilities.
- Anticipates residents' needs and provides thoughtful, proactive assistance.
- Demonstrates professionalism, discretion and confidentiality.
- Communicates confidently and respectfully.
- Maintains a positive, solutions-focused attitude.
- Understands that small details make a significant difference to the resident experience.

At Excel, we don't just provide concierge services. We strive to create an exceptional living experience for our residents.

Additional Information

Applicants must have valid working rights in Australia.

Successful candidates will be required to provide a satisfactory National Police Check as part of the recruitment process.

Full training and a skilled corporate uniform will be provided.

Immediate commencement opportunities are available.

Ready to Join Our Team?

Submit your resume today and take the next step in your career with Excel Building Management.

Visit www.excelbm.com.au to learn more about our company.

We thank all applicants for their interest. Only shortlisted candidates will be contacted.

Company Overview EXCEL Building Management is a leading Building Management company servicing Sydney's High-end Residential and Commercial Strata Title Markets. Our core in-house services include Building Management and Concierge Services, and we manage a large portfolio of high-profile clients based in Sydney and foster an environment of transparency, collaboration, respect, and integrity. At Excel, we realise that people are our greatest asset.

Our staff are supported by a team of dedicated professionals at Head Office, many of whom have been promoted internally from within our sites. Our work culture is something we are proud to maintain, and we are looking for an ambitious, friendly, and capable individual to join our company.

📌 Afternoon Concierge (Potts Point)
🏢 Excel Building Management
📍 Potts Point