Company Description SUNDRIFT AI is building next-generation AI-native intelligence and execution infrastructure tailored for regulated industries across Australia and beyond. The company supports organizations of all sizes in the lending sector, including lenders and mortgage brokers, to adopt and deploy AI safely with strong governance, auditability, security, and human oversight. Its mission is to make AI practical, trustworthy, and scalable for regulated environments.

SUNDRIFT AI offers dedicated products for mortgage brokers and collaborates closely with partners through its Beta Partners Program. Applicants can expect to work in a focused environment at the intersection of AI, compliance, and financial services.

Role Description The AI Implementation Specialist is a contract, on-site role based in Sydney, NSW. This role is responsible for guiding lending organizations and mortgage brokers through the end-to-end implementation of SUNDRIFT AI solutions, from requirements gathering and solution configuration to testing and go-live support. Day-to-day tasks include analyzing client workflows, translating business needs into technical specifications, coordinating with product and engineering teams, and ensuring implementations meet governance, security, and compliance standards.

The specialist will provide hands-on onboarding, training, and post-implementation support to help customers adopt AI safely and effectively,



while monitoring performance and gathering feedback for continuous improvement. The role also involves documenting implementation processes, creating user guides, and contributing to best practices for scalable deployment in regulated environments.

Qualifications

- Solid analytical skills to understand complex business processes, interpret data, and translate requirements into implementation plans.
- Experience with software implementation, including configuration, testing, troubleshooting, and rollout of SaaS or AI-powered solutions.
- Customer service and customer satisfaction focus, with a track record of building trust, managing expectations, and driving successful outcomes for clients.
- Clear and professional communication skills, with the ability to explain technical concepts to non-technical stakeholders and facilitate training sessions.
- Experience working with or within regulated industries (e.g., financial services, lending, banking, or mortgage brokerage) is highly beneficial.
- Familiarity with AI, machine learning, or data-driven products, and an interest in safe and responsible AI deployment.
- Ability to work on-site in Sydney, NSW, collaborate with cross-functional teams, and manage multiple implementations simultaneously.
- Relevant tertiary qualification in information systems, computer science, engineering, business, or a related discipline, or equivalent practical experience.

📌 AI Implementation Specialist (Sydney)
🏢 SUNDRIFT AI
📍 Sydney