The opportunity we have available The National Sports Tribunal is seeking a highly organised and motivated Case Manager (APS5) to support the efficient delivery of independent, fair and timely dispute resolution services across Australian sport.

The Case Manager plays a pivotal role in supporting the National Sports Tribunal's dispute resolution functions and contributing to key organisational projects and initiatives. Working within a small, high-performing team, you will assess and manage matters throughout the case lifecycle, ensuring applications meet legislative requirements and are progressed efficiently, fairly and in accordance with established procedures. You will serve as a primary point of contact for parties, provide procedural guidance, coordinate hearings and mediations, and work closely with Tribunal Members to facilitate the timely resolution of disputes.

In addition to case management responsibilities, you will contribute to the ongoing development and effective operation of the Tribunal through project delivery, stakeholder engagement and continuous improvement initiatives.

The role requires strong analytical, organisational and communication skills, with responsibilities including undertaking research and preparing briefings, maintaining accurate case records, coordinating support services for proceedings, managing procurement and contract activities, and developing practical solutions to enhance service delivery and operational effectiveness.

The key duties of the position include:

What you will do

Key Responsibilities

- Assessing applications and supporting documentation to determine compliance with the National Sports Tribunal's legislative and procedural requirements.
- Managing matters throughout the case lifecycle, including monitoring deadlines, coordinating communications and maintaining accurate records.
- Providing timely and professional advice to parties regarding Tribunal processes, requirements and timeframes.
- Liaising with Tribunal Members to support the effective and efficient management of disputes and proceedings.
- Undertaking research and analysis to support decision-making and assist Tribunal Members as required.
- Maintaining case management systems and records in accordance with information management and governance requirements.
- Coordinating hearing and mediation logistics, including venue arrangements, transcription services, interpreters and other support services.




- Identifying opportunities to improve client service delivery and contributing to problem-solving, issue management and continuous improvement initiatives.
- Leading and supporting projects that enhance the administration and operation of the Tribunal, including procurement, contract management and stakeholder engagement activities.
- Preparing high-quality correspondence, reports, briefings, file notes and other written materials for a range of internal and external audiences.
- Undertaking other duties consistent with the classification and operational requirements of the Tribunal.

The successful candidate applicant is required to routinely view harmful content as an inherent requirement of the role. This may include any of the following, reading descriptions of painful and traumatic events experienced by others, abusive or offensive language, graphic violence etc. The department acknowledges this type of work is not suited for everyone.

If you believe you would find this type of information distressing or triggering, please reflect on whether this is the right role for you.

Inherent requirements for the role The inherent requirements for this role include:

- Ability to apply legislation and policies – legal qualifications* are required.
- Written and verbal communication skills of a high order, including solid interpersonal and communication skills and ability to develop and maintain effective internal and external working relationships.
- Strong analytical and problem-solving skills with a strong attention to detail and sound judgement.
- Excellent planning and organisational skills, including the ability to manage competing priorities and tight deadlines and deliver work to a high standard.
- Demonstrated personal drive, integrity, and professionalism.
- Ability to work independently and collaboratively to produce high quality work.
- The successful candidate for this position will be able to demonstrate their capability against the APS5 Work level standards.

(*)



To be eligible for this position candidates must hold a legal qualification and/or be in their final semester of a tertiary legal qualification.

Desirable requirements

- Previous tribunal and/or alternative dispute resolution experience
- Understanding and/or practical experience within Australia’s Sporting sector including the National Integrity Framework

Cultural capability requirement The department believes every role contributes to cultural safety and that building staff cultural capability helps us deliver better policies, programs and services for First Nations people and the broader Australian community. Candidates will be required to demonstrate their willingness to develop their cultural capability as part of the assessment process. In making it a requirement across all roles in our department, we are taking a practical step in delivering our commitments under the Our Stories on Country Agreement and the Diversity, Equity and Inclusion Strategy 2025–28.

As an APS5 you will be expected to:

- Consider the cultural context and implications of work area outcomes.
- Engage respectfully with Aboriginal and/or Torres Strait Islander stakeholders, building trusted relationships.
- Communicate respectfully and seeks appropriate cultural input to inform decisions.

Eligibility requirements

Employment with the Department of Infrastructure, Transport, Regional Development, Communications, Sport and the Arts is subject to conditions prescribed within the Public Service Act 1999 including:

- Citizenship: candidates must be an Australian citizen at the time of submitting your application.
- Health Assessment: The preferred candidate may be required to undergo a medical examination conducted by the department’s preferred medical provider.
- Security Clearance: The successful candidate must be able to obtain and/or maintain a security clearance at Baseline Clearance Level. You must be willing to disclose all relevant and required information. You must have lived in Australia, or have a checkable background, for at least the preceding five years for Baseline Vetting clearances. More information on the security clearance vetting process is available on the Australian Government Security Vetting Agency (AGSVA) website.
- Police check: The successful candidate must complete an Australian Federal Police criminal history check.
- Integrity and Performance check: The successful candidate must satisfy the requirements in an Integrity and Performance check which is completed by your most recent employer.

📌 Case Manager, National Sports Tribunal (Canberra)
🏢 Department of Infrastructure, Transport, Regional Development, Communications, Sport and the Arts
📍 Canberra