Job Description Our Account Manager's are responsible to: Act as strategic partners to our clients Be an innovation agent. Drive change for faster reaction to changing market requirement Be an expert in the market they service External Ensures effective and efficient client training and onboarding of new customers Educates customers about the most relevant features/functionalities for their specific business needs Drive adoption (i.e. activation, reactivation and engagement) of platforms within client organization by demonstrating transparent ROI to client Finds and builds,
new user base for service offerings Develop fact-based answers to complex key business questions Become a market expert in one or more categories / industry segments Deliver insightful presentations and actionable recommendations to our customers Identify leads for cross sell and upsell opportunities with the client Help improve renewal rate by demonstrating clear business outcome and value Works closely with clients to develop use cases demonstrating value being provided to clients Internal Ensures to be updated on relevant knowledge and has deep understanding of platform offerings Collect and provide feedback to product teams on functionality, features etc. of platform as well as to operations and other teams on non-platform issues to drive better client experience Collaborate with account management at the pre-sales and renewal stages