Dispute Resolution & Support Services Branch | EL 1 | Adelaide, Brisbane, Canberra, Darwin, Hobart, Melbourne, Perth, Sydney Closing date: 24/11/2026 5:00 PM

About the Position The Assistant Director, Conciliations works closely with the Director, Conciliations, to help lead a large geographically dispersed team to deliver high-quality dispute resolution services in a dynamic operating environment.

The Conciliations team helps parties resolve individual-rights based employment related disputes. The Assistant Director leads a sub-team of dispute resolution practitioners to deliver client-centric service excellence, strong performance and procedural compliance, within a resilient, inclusive, and collaborative culture.

The Assistant Director assists the Director in translate strategic objectives into operational priorities, goals and standards. They will use professional judgement and work collaboratively with others to achieve results. They foster productive relationships with diverse stakeholders, including with the broader Branch leadership, and play a key role in resolving complex problems and actively managing risk.

Drawing on a strong understanding of the Commission’s operating environment, dispute resolution practice and supporting technology, the Assistant Director provides expert advice and helps lead and deliver innovation and business improvement..

The Assistant Director may also act as a local liaison point and help coordinate certain onsite functions such as building management, facilities, finance, human resource, WHS and IT.

Duties

- Support the Director, Conciliations in leading the delivery of Commission,



Branch and team objectives, ensuring the effective and productive delivery of contemporary, high quality, dispute resolution services.
- Manage resourcing to meet fluctuating demand and lead, motivate and develop a collaborative, inclusive, resilient, client-centric, and high-performance team culture building capability through coaching, mentoring, training and performance management.
- Maintain specialist dispute resolution expertise and national accreditation as a mediator and undertake dispute resolution in accordance with agreed service standards and performance measures.
- Contribute to strategic planning, reporting, governance, financial and risk management, provide expert advice and direction to ensure the work of the team helps achieve strategic objectives and organisational goals.
- Build and sustain productive working relationships, collaborating with a diverse range of internal and external stakeholders to solve complex problems and manage sensitivities to achieve strategic outcomes.
- Make a significant contribution to innovation, and business improvement, implement change, and manage ambiguity.
- Uphold, model and promote an inclusive,



healthy and safe working environment and ethical behaviour and practices consistent with the APS values and code of conduct.
- Work collaboratively and flexibly to support the branch to deliver objectives, including performing other duties when required.

How to Apply The Position Description (PD) is attached at the bottom of this advertisement which will provide you with further information.

Your application must consist of the following requirements:

- A statement of claims of no more than 500 words outlining how your skills and/or experience relevant to the advertised role using the ‘Our ideal candidate’ section as your basis.
- A resume detailing your recent employment history, relevant to this position.

Submit your application via the Commission's online e-recruitment system by Tuesday 24 November 2026, no later than 5:00 pm (AEDT).

If you have questions regarding this role, please contact Chloë Eaton on (02) 6152 2918 or send an email to the Recruitment Team [email protected]

Additional Information

This expression of interest process is being used to fill a 12-month vacancy to start as soon as possible with the potential for extension. Please confirm the potential to be released for this period with your manager, prior to submitting your application.

Non-ongoing employees, if you are the successful applicant for the above position, a new contract may be issued which will supersede all current employment contracts.

Attachments:

- PD - EOI - EL1 Assistant Directors, Conciliations.pdf
- Principles for candidate use of AI in recruitment.pdf
- e-Recruitment FAQ.docx

📌 Assistant Directors, Conciliations (EOI) (Sydney)
🏢 FWC
📍 Sydney