12 Nov
|
Virgin Australia Group
|
Brisbane
12 Nov
Virgin Australia Group
Brisbane
Virgin Australia Group is seeking a Product Optimisation Lead to drive platform and workflow improvements across our Customer Operations contact centres, including offshore teams. You will shape requirements for queues, routing, IVR and messaging, using data to identify opportunities and build business cases.
Working with Technology, Digital, Workforce Planning and vendors, you will deliver practical changes that enhance customer experience, reduce frontline effort and cost to serve, while
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📌 Product Optimisation Lead, Contact Centre Ops (Brisbane)
🏢 Virgin Australia Group
📍 Brisbane