Description & Requirements

The Opportunity - 12-month fixed term Business Analyst The Business Analyst role will partner closely with business representatives to deliver high-quality Business Analysis services at pace to drive strategic outcomes for the tea, The Business Analyst will play a crucial role in enhancing organisational efficiency, streamlining workflows, and driving positive change for Bupa’s customers and providers. This role will analyse existing processes, identify improvement opportunities, gather requirements for process enhancements, and collaborate with cross-functional teams to achieve the programs strategic goals.

What You’ll Be Doing

Here's what you can look forward to in this role:

- Analyse current business processes to identify inefficiencies, bottlenecks, and areas for improvement.
- Partner with the Business Process Team to develop Current and Future state process documentation, highlighting pain points, and inefficiencies.
- Collaborate with stakeholders to understand their needs and pain points.
- Translate business requirements into process or technical specifications.
- Development of Business Requirement Specification (BRS) and Functional Requirement Specification (FRS) documentation (as required) and utilising standard templates and guidelines
- Ensure alignment between business goals and process changes.
- Develop change strategies to implement process improvements.
- Work closely with stakeholders to ensure smooth transitions.
- Communicate changes to business users and provide necessary training.
- Have a sound understanding of the non functional areas of business analyst i.e.. Security, performance etc

What You’ll Bring To succeed in this role, you’ll ideally have:
- 2-5 years’ experience as a Business Analyst
- Experience in establishing and facilitating workshops for requirements elicitation
- Experience using data tools and database technologies, such as SQL and Oracle, to write queries,



perform data analysis, investigate issues, and support troubleshooting.
- Experience using Confluence to create and maintain knowledge articles, technical documentation, solution designs, and process documentation.
- Experience process mapping using Draw.io, Lucis Chart
- Experience working with various project delivery methodologies - Hybrid, Waterfall and Agile
- Experience in working with Agile methodologies (backlog development and refinement – writing Epics, Features, Stories and defining acceptance criteria using Jira or Azure DevOps)
- Tertiary qualifications in Information Systems/Information Technology or equivalent (desirable)
- Strong analytical skills and attention to detail.
- Excellent communication and interpersonal abilities
- Credibility and ability to communicate, build trust and forge robust relationships with stakeholders
- Excellent written & oral communication skills with demonstrable ability in a variety of techniques to express technical information to non-technical readers / listeners
- Ability to synthesise and document inputs from varied stakeholders into a concise set of agreed requirements
- Ability to influence and facilitate stakeholder agreement
- Skill in eliciting and defining requirements, i.e. Epics, Features, Stories, with clear acceptance criteria

Here at Bupa your wellbeing, identity, and personal story are respected and valued. We are committed to building diverse teams that are reflective of the communities we serve and fostering a fair and inclusive workplace free from discrimination, bullying and harassment. We encourage applicants from all backgrounds and experiences, including Aboriginal and Torres Strait Islander peoples, veterans, people with disabilities, and LGBTQIA+ applicants and are dedicated to removing barriers to participation.

Location Melbourne Office (33X) Recruiter Katelyn Boyd

General information

Name Business Analyst Ref # 66671 Date Thursday, November 12, 2026 Full / Part Time Full Time Employment Type Fixed Term

📌 Business Analyst (East Maitland)
🏢 Bupa
📍 East Maitland