As AI Capability Lead, Technology, you’ll own and lead Technology’s AI adoption and capability approach, aligned with NGM Group’s broader AI direction and transformation agenda.

Working closely with engineers, developers, testers, technology leaders and other specialists, you’ll identify where AI can genuinely improve the way work gets done. From coding and testing through to engineering and operations, you’ll help teams experiment, learn and turn the right ideas into practical, repeatable ways of working.

You’ll maintain a prioritised backlog of AI opportunities and establish how adoption, engagement, capability and productivity are measured. Through adoption forums and clear reporting, you’ll give leaders visibility of progress, value and barriers, using maturity assessments and external benchmarks to identify where to improve.

You’ll also coach and collaborate with other capability leads and AI contact points across NGM, sharing practical learning and success stories through communities of practice to strengthen capability and reinforce NGM’s protected-use expectations.

Key responsibilities

Define and lead Technology’s AI adoption and engagement approach, aligned with NGM’s AI objectives and transformation agenda, taking teams from experimentation to sustained use.

Develop and maintain an AI use case backlog across coding, testing, engineering and operations, regularly reviewing priorities against demand and expected value.

Work with Technology teams to redesign engineering and operational workflows, identifying where AI and emerging technologies can remove friction,



improve productivity and solve complex business problems.

Partner with Change & Communications, P&C; and Learning & Development to deliver targeted learning and engagement that build trust, confidence and lasting behavioural change.

Integrate adoption support into AI tool rollouts, working with Enterprise Applications and Testing teams on training, pilots and change champions to embed tools into workflows and deliver measurable improvements.

Establish adoption forums and measurement frameworks that give leaders visibility of engagement, capability, productivity and barriers, using external partners and benchmarks to assess Technology’s AI maturity and guide improvements.

Coach other capability leads and AI contact points across NGM, sharing success stories and practices through internal communities to foster continuous learning and responsible AI use.

What we’re looking for

Extensive experience leading major technology transformation, digital adoption or operating model change across large, complex organisations, working with senior leaders and multiple technology teams.

Several years’ experience applying AI coding, testing or Microsoft AI tools within Technology teams,



with evidence of embedding these tools into software development or engineering workflows and achieving sustained adoption.

A strong track record of building capability across Technology teams through coaching, training, experimentation and supported rollout of new tools and ways of working.

Strong knowledge of enterprise software development lifecycles, with practical understanding of where AI tooling can improve coding, testing, engineering and operational workflows.

Experience establishing adoption governance and capability models within a regulated environment to support responsible AI adoption.

Strong influencing skills, with experience working across senior leaders and technical teams to drive adoption and deliver measurable outcomes.

A bachelor’s degree in technology, business, transformation or a related discipline, or equivalent relevant experience; postgraduate qualifications will be well regarded.

What can you expect from us?

Our benefits are designed to help you thrive - in and out of work.

- health and wellbeing support like Fitness Passport, corporate health insurance and annual flu vaccinations
- lifestyle perks including hotel discounts and flexible work arrangements
- 18 weeks paid parental leave
- recognition programs
- an employee referral program
- dedicated time to give back (two community volunteer days and three recreational leave days each year)

Growth & opportunities - Build your capability, stretch into new challenges and shape what’s next with development support behind you.

Culture &

📌 AI Capability Lead | Technology (Newcastle)
🏢 Newcastle Greater Mutual Group
📍 Newcastle