Royal Flying Doctor Service - Melbourne VIC

- Work for Australia's most trusted and iconic charity
- Access to salary packaging options to reduce your taxable income

About Us

When people talk about the Flying Doctor, thoughts generally turn to red-bellied planes undertaking rescue missions in the Outback. However, the current Victorian story is one that reflects today's challenges for people living in remote and rural communities across the state. While we do still transport people by air and by road, this work is complemented by a range of primary health services that address the most common issues people living in country Victoria face when accessing health care.

About the Role

The Integration & Automation Lead will play a pivotal role in driving operational efficiency and innovation across the Fundraising & Partnerships directorate. This position is responsible for designing, delivering and maintaining automation, integration and digital solutions that streamline processes, enhance data quality and support connected supporter experiences. Working closely with stakeholders across fundraising, supporter services, IT and data teams, the role will identify opportunities to leverage technology to improve business performance.

Reporting to the Director, Growth Enablement & Supporter Services, the role will lead the end-to-end delivery of automation and system integration initiatives that reduce manual effort and enable scalable, sustainable operations. The successful candidate will develop and implement practical technology solutions, modernise systems and data flows,



and support the adoption of emerging technologies, including automation and AI. Through collaboration, innovation and continuous improvement, this role will help strengthen organisational capability and support RFDS Victoria's fundraising objectives.

Key responsibilities include but not limited to:

- Lead the design, development and delivery of automation and system integration initiatives.
- Identify opportunities to improve business processes through automation, AI and digital technologies.
- Develop and maintain integrations between CRM platforms and third-party systems.
- Create digital tools and applications that enhance productivity and operational efficiency.
- Collaborate with stakeholders to translate business requirements into practical technology solutions.
- Improve data quality and streamline workflows through scalable, connected systems.
- Provide training, documentation and support to encourage adoption of new technologies.
- Ensure solutions align with organisational governance, security and compliance requirements.

To be successful, you will need:

- Demonstrated end to end experience in delivering automation,



systems development and integration solutions across complex business environments.
- Strong technical knowledge of Power Automate and other automation platforms, APIs, system integrations and data flows.
- Proven ability to translate business requirements into practical and scalable technology solutions.
- Experience managing projects from concept through to implementation and ongoing support.
- Excellent analytical and problem-solving skills, with a focus on continuous improvement and innovation.
- Strong communication skills with the ability to explain technical concepts to non-technical stakeholders.
- A collaborative approach and the ability to build effective relationships across diverse teams and stakeholders.
- Relevant qualifications in Information Systems, Computer Science, Engineering, Business Process Management or a related discipline, with Power Platform or UiPath certifications highly regarded.
- Satisfactory completion of safety screening including a current Working with Children's Check, National Police Check, and the right to work in Australia.

What working at RFDS can offer you:

- Five non-accruable Office Closure Leave days each year
- Employee Assistance Program (EAP)
- Access to salary packaging options to reduce your taxable income
- Fitness passport - a discounted gym membership to gyms and pools that both you and your family can enjoy
- Access to discounted private health insurance
- Enjoy a full time role with flexible work arrangements to work from home and at our Richmond office, transitioning to our C

📌 Integration & Automation Lead - Fundraising (Melbourne)
🏢 Royal Flying Doctor Service
📍 Melbourne