About the organisation For over 30 years Cape York Partnership (CYP),a non-profit Indigenous organisation empowering the people of Cape York to choose a life they have reason to value, has partnered with the First Nations people of Cape York to co-design and deliver initiatives so they can lead the change they need for their communities to prosper. Our partnership consists of 14 entities working on areas of policy, empowerment, education, employment, health, language, culture and leadership. This work is delivered through three distinct functions; Cape York Institute for Policy and Leadership; Djarragun College and Cape York Solutions.

Every entity of Cape York Partnership works towards one agenda - the Pama Futures Agenda. It's a single cohesive reform framework incorporating land rights, empowerment and economic development for the people of Cape York, by the people of Cape York. Cape York Institute for Policy and Leadership is the primary formulator of the agenda in consultation and co-design to enact change at a National level.

Cape York Solutions is the on-the-ground deliverer of the Pama Futures Agenda providing a range of community services, business enterprises, employment, scholarships, personal growth opportunities and associated corporate support services across the Cape York region.

About the role The CYLP Administration Officer is responsible for providing administrative and operational support for the Cape York Leaders Program. The major accountabilities of the position to provide general administrative assistance, support student transition process, provide accounting support and act as the main point of contact for CYLP. This role reports to the Scholarship Manager and has no direct reports.

Key accountabilities

Student Transition

- Collate Abstudy travel itineraries each term listing travel arrangements for each student as soon as received
- Follow up schools/SSO's for travel itineraries not received
- Meet students at Cairns Airport and ensure smooth transition from and to travel destinations during check in and layover
- Follow up students who do not show as per agreed travel plans
- Possible overnight supervision may be required in emergencies

Administration Support





- Provide general administrative support for the Scholarship Manager and other CYLP staff as requested
- Assist in the organisation of the CYLP events and meetings
- Files maintained (records management) to ensure currency and accuracy of information.
- Update CYLP Resources as required or annually
- Effectively manage and maintain professional working relationships with other CYP staff, CYLP students, parents, guardians, CYLP Partner Schools, School Indigenous Support Officers, Administration staff, Finance staff, Travel Agent - Corporate Traveller, ABSTUDY and Centrelink

Accounting Support

- Check school invoices to ensure charges are in line with CYLP policy and follow up with school if required
- Ensure invoices are processed and approved for submission to CYLP Accounts for payment
- Liaise with ABSTUDY to ensure currency of scholarship recipients and follow up with parents as required
- Maintain the Expense Monitoring spread sheet by entering all expenses for ALS students
- Coordinate parental fee payments and outstanding accounts including proactively monitoring payment compliance, identifying overdue balances, timely follow-up and debt recovery of outstanding payments and escalation of outstanding payments to management as required.
- Expensed on invoices from schools are charged in accordance with CYLP policy
- Expense Monitoring spread sheet is kept up to date and accurate

General

- Behave in a way that contributes to a workplace that endorses diversity and is intolerant of discrimination, harassment and bullying behaviour.
- Maintain strict confidentiality of all information or knowledge as a result of your employment
- Ensure safe work practices and a safe work environment maintained at all times in accordance with the CYP Health, Safety and Environmental Management Plan.
- Be helpful, respectful, approachable and team oriented,



building strong working relationships and a positive work environment.
- Adhere to the CYP Code of Conduct and all CYP policies, procedures and values.
- Compliance with the CYP Child and Youth Risk Management Strategy to ensure the safety and wellbeing of children and young persons who use our services.

Qualifications and experience

Essential criteria

- Completion of a Diploma or Certificate level qualification with admin experience, or an equivalent combination of relevant experience and/or education training.
- Demonstrated high level organisational and administrative skills including excellent time-management skills and an ability to meet deadlines in an environment of competing priorities.
- Demonstrated interpersonal, teamwork and client service skills.
- Demonstrated well-developed oral and written communication skills.
- Possess a Working with Children Blue Card and successfully complete a Police Check

Key Attributes

- Comprehensive knowledge and understanding of school environment, indigenous affairs and student support services
- Demonstrates initiative and self-motivation, taking ownership of responsibilities and proactively identifying opportunities to act without requiring direction or prompting.
- Communicates confidently and professionally with families, including initiating sensitive conversations regarding outstanding payments, financial commitments and overdue accounts.
- Consistently and respectfully follows up with families to resolve outstanding matters, demonstrating persistence and a solutions-focused approach when managing challenging conversations.
- Takes accountability for progressing matters through to resolution, ensuring commitments are followed up, agreed actions are completed and outcomes are achieved.
- Builds and maintains positive, trusting relationships with families while establishing clear expectations regarding financial responsibilities and payment obligations.
- Demonstrates strong organisational skills and a proactive approach to monitoring outstanding matters, anticipating follow-up requirements and taking timely action without relying on others to identify or escalate issues.
- Analytical ability with a solid focus on results and workable solution.

📌 Cape York Leaders Program Administration Officer (Cairns)
🏢 Cape York Partnership
📍 Cairns