Be the person who turns a stay at Cradle Mountain into an experience guests remember.

Cradle Mountain Lodge is looking for a warm, engaging and enthusiastic Guest Services Agent to join our team in one of Tasmania's most extraordinary destinations.

This isn't simply a reception role.

As a Guest Services Agent, you'll be one of the first people our guests meet and an important part of their experience throughout their stay. You'll welcome guests to the Lodge, help them discover Cradle Mountain, recommend walks and experiences, assist with dining and spa arrangements, and make sure the details of their stay come together seamlessly.

From welcoming a couple celebrating a special anniversary to helping international visitors plan their first day exploring Cradle Mountain, every day brings different guests, conversations and opportunities to create memorable moments.

What you'll be doing

You'll work across Guest Services, Reception and Reservations, with responsibilities including:

- Providing warm, personalised arrivals and departures

- Getting to know our guests and helping them make the most of their stay

- Sharing your knowledge of Cradle Mountain, Tasmania and the surrounding region

- Recommending walks, Lodge activities, dining and spa experiences

- Managing check-ins, check-outs, reservations and guest accounts

- Responding to guest enquiries by phone, email and in person

- Identifying special occasions and opportunities to personalise a guest's stay

- Assisting with dining, activity and experience bookings

- Working closely with Housekeeping, Food & Beverage, Maintenance and Spa teams

- Taking ownership of guest requests and helping resolve concerns

- Promoting relevant Lodge experiences and accommodation options

- Helping create a welcoming, organised and professional Guest Services environment

Who we're looking for





Previous hotel reception experience is certainly valued, but equally important is who you are with guests.

You'll ideally be someone who:

- Genuinely enjoys meeting and talking with people

- Has a natural sense of hospitality and enjoys helping others

- Is confident, friendly and qualified

- Takes ownership rather than simply passing a guest request on

- Can stay calm and positive when things get busy

- Has excellent attention to detail

- Is comfortable using computer systems and learning new technology

- Works well as part of a close-knit operational team

- Is curious about Tasmania and keen to develop outstanding local knowledge

- Is flexible to work across a rotating roster including weekends and public holidays

Experience in hotel reception, reservations, tourism, guest services or a similar hospitality environment would be highly regarded.

Why Cradle Mountain Lodge?

Few hotel reception desks have a World Heritage wilderness on their doorstep.

Working at Cradle Mountain Lodge gives you the opportunity to combine hospitality with one of Australia's most remarkable natural environments.

You'll develop much more than traditional reception skills. You'll build knowledge across accommodation, guest experience, reservations, destination tourism and resort operations while becoming an ambassador for Cradle Mountain and Tasmania.

We're looking for people who want to contribute ideas, learn about the destination and become part of a team focused on creating outstanding guest experiences.

Ready for something different?

If you love hospitality, enjoy connecting with people and like the idea of living and working in one of Tasmania's most iconic destinations, we'd love to hear from you.

Staff accommodation and meals available at the property.

Apply now and help us create memorable Cradle Mountain experiences for guests from around Australia and the world.

📌 Guest Services Agent | Cradle Mountain Lodge
🏢 Cradle Mountain Lodge
📍 Cradle Mountain