From our head office in Indooroopilly, and out in the homes and community settings where our clients live their lives, you will lead a team of support workers across multiple sites. You report to the Operations Manager. Our clients are people with disability, including people with complex support needs, who want care that is suitable, reliable, respectful, and tailored to how they choose to live. When service delivery runs well, shifts are covered by familiar faces, care plans are followed, incidents are handled properly, and families trust us. Your job is to make sure your team reliably provides excellent support to the people we serve every day and night of the week.

This is a hands-on leadership role. You will directly manage your Team Leaders in each SIL house and overview/manage rosters, guide and develop your teams, oversee the implementation of care plans, and keep quality and compliance on track.



You may also be required to provide direct personal support from time to time to ensure care is consistent. This role is not for someone who wants to sit in an office, push paper, and do the same thing day after day. You will need practical judgement, a humanistic leadership style underpinned by a systems approach with accountability, and a willingness to work flexibly. You will actively participate on a rolling roster as the afterhours on call contact. In this role you will support our team and manage urgent matters too critical to await the next business day.

The right person for this role will have demonstrated experience leading a support team in the NDIS or disability sector, a strong understanding of the care needs of people with disability (including complex needs), and the interpersonal skill to work well with clients, families, support workers, and clinical staff.

📌 Service Delivery Manager - NDIS (Indooroopilly)
🏢 Vitali Care
📍 Indooroopilly