About Us

DNX Solutions is an Australian cloud-native-focused company and an Amazon Web Services (AWS) Premier Consulting Partner. Since 2019, we have empowered businesses across software, healthcare, real estate, energy, financial services and other sectors to prepare, evolve and thrive in the cloud.

Our mission is to democratise cloud technology, making it easy, secure and accessible for businesses of all sizes. We transfer IT knowledge to clients and help ensure their applications are safe, reliable and aligned with AWS best practices.

Role Overview

We are seeking an experienced ICT Service Delivery Manager to lead and oversee the ongoing delivery, performance and governance of cloud-based ICT services for our clients. The role is responsible for directing service operations, developing ICT service strategies and procedures, managing technical resources and external providers, and ensuring the reliability, security and continual improvement of ICT systems and services.

Working with senior management, clients and technical specialists, the successful candidate will establish service priorities, manage operational budgets and performance standards, and coordinate the transition of cloud solutions into stable, well-managed ongoing services across AWS and other relevant environments.

Key Responsibilities

- Plan, direct and oversee the day-to-day delivery and ongoing operation of cloud-based ICT services, ensuring service availability, reliability, quality and alignment with client business requirements.
- Analyse client ICT service needs and recommend appropriate cloud infrastructure, systems, technologies and support arrangements to meet operational and strategic objectives.
- Develop, implement and review ICT service delivery strategies, operational policies, procedures,



standards and governance frameworks consistent with organisational objectives and industry best practices.
- Manage and set priorities for ICT service operations, including systems maintenance, service enhancements, incident response, problem resolution and operational change management.
- Lead, supervise and allocate resources across multidisciplinary ICT service teams, including cloud engineers, solution architects and technical support personnel; oversee performance, capability development and knowledge transfer.
- Oversee the selection, implementation, configuration and ongoing maintenance of cloud infrastructure and ICT service resources, including AWS and Azure environments where relevant.
- Establish, monitor and report on service level agreements (SLAs), operational key performance indicators, service budgets, resource utilisation and customer satisfaction; implement corrective actions where necessary.
- Oversee ICT service security, operational risk management, access controls, business continuity and disaster recovery arrangements in coordination with relevant technical specialists.
- Manage relationships with clients, cloud technology partners, vendors and external service providers, including service expectations, performance reviews and escalation management.
- Direct the operational transition and acceptance of new or upgraded ICT solutions into ongoing service delivery, ensuring support readiness, documentation, training and continuity of service.




- Identify service performance gaps and lead continuous improvement initiatives to strengthen operational efficiency, service quality, scalability and client outcomes.

Key Requirements

- A bachelor’s degree in Information Technology, Computer Science, Software Engineering or a related discipline.
- At least 3 years of relevant experience in ICT service delivery management, cloud operations management or a comparable ICT management role.
- Demonstrated experience directing ongoing ICT operations, managing service performance and establishing operational policies, standards and service delivery processes.
- Proven leadership of multidisciplinary technical teams, including resource planning, performance management and coordination of external vendors.
- Strong understanding of cloud infrastructure and managed ICT services, particularly AWS, and familiarity with Azure environments.
- Experience managing SLAs, service KPIs, operational budgets, incident and change management, service continuity and ICT risk.
- Knowledge of ICT service management and governance practices, including ITIL or comparable service management frameworks.
- Strong stakeholder management, communication, organisational and problem-solving skills, with the ability to manage competing service priorities.

What We Offer

- A dynamic and supportive work environment with opportunities for professional growth.
- The opportunity to lead cloud service delivery for clients across diverse industries.
- A team-oriented team culture committed to innovation, technical excellence and continuous improvement.

How to Apply

If you meet the above requirements and are ready to take your career to the next level, we would love to hear from you!

Join DNX Solutions and help us shape the future of cloud technology!

📌 ICT Service Delivery Manager (Barangaroo)
🏢 DNX Solutions
📍 Barangaroo