Our client is a well-established, digital-first Melbourne organisation that delivers secure, trusted information services relied on by government, industry and the Victorian community.

Operating critical, state-significant digital services, the organisation protects the integrity of essential data while supporting millions of customer transactions every year.

With a strong focus on innovation, the organisation develops products, services and solutions that make life easier and personal information more secure for its customers, partners and stakeholders.

About the role

This role brings a diverse range of technology services together into one coordinated, customer-focused function that delivers practical outcomes and measurable value for the organisation. Reporting to the General Manager, Technology, you will lead a team of four across different specialist areas and own the employee workplace technology experience, from devices to collaboration tools.

You will partner with Technology and the wider business to challenge outdated or inefficient ways of working, and to use automation and AI to help the team and the business work more effectively.

In this role you will:

· develop and maintain the Digital Workplace vision and roadmap, aligned to the organisation's strategy, risk settings and business needs

· oversee ServiceNow and operational reporting, using service data and feedback to measure performance and show value

· hold the third-party providers behind the organisation's network and end-user computing services to account for quality, performance and risk

· manage technology contracts, software licensing and related spend, with a focus on governance, compliance and value for money.

About you

This role suits an experienced workplace technology leader who enjoys delivering practical, reliable technology for our people. While your experience in large organisations may have built your technical and leadership expertise, understanding how a smaller organisation operates and how work gets done,



is just as important.

Experience in leading workplace technology services in a business-critical environment is preferred, and a passion and experience in documenting and improving processes to lift productivity and improve internal customer service delivery is highly desirable. If you have it, a background in managing outsourced providers, software licensing and technology contracts will round out the key technical skills we are looking for.

We are keen to find someone who:

· leads and develops a small, multidisciplinary team, setting clear expectations and building shared accountability

· challenges outdated ways of working and brings a strong improvement mindset

· builds strong relationships and explains technical issues in plain language to non-technical audiences

· stays calm and clear during service disruptions and changing priorities

· is reliable, takes ownership of their work and follows through without prompting

· is a pragmatic problem-solver who offers clear recommendations and workable options when escalating decisions

· is self-aware, open to feedback and keen to try current tools and ways of working.

We are particularly keen to find someone who sees the opportunities AI and automation can create for the team and the broader business, and who helps a cross-functional team work more effectively and deliver greater value.

Why work with us?

Our client's values-led, people-centric culture creates a welcoming, dynamic and supportive environment where innovation is encouraged. On offer:

- Organisation where communication and collaboration are at the heart of what it does

- Hybrid-working environment with fixed office days (Tue/Wed/Thur)

- Focus on professional development to help you to be your best self

- Access to an Employee Assistance Program, salary packaging options, flexible public holidays and other benefits, including a broad range of discounts at major retailers

- Contemporary, collaborative and light-filled office in Melbourne's CBD fringe, a short walk from Southern Cross station.

Interested? Apply now.

📌 Digital Workplace Manager (Melbourne)
🏢 CH.Solutions
📍 Melbourne