About the role

The Canberra Maxillofacial Centre is seeking a Senior Receptionist to join our dynamic team in Woden, ACT. This is a full time position that plays a crucial role in delivering exceptional patient experiences and ensuring the smooth operation of our surgical practice. As Senior Receptionist, you will be the first point of contact for our patients and a key member of our administrative team, responsible for managing front-desk operations, patient communications, and supporting the overall efficiency of our maxillofacial centre.

Key responsibilities

- Managing reception desk operations, including greeting patients, scheduling appointments, and handling patient enquiries with professionalism and courtesy

- Processing patient registration and maintaining accurate patient records in compliance with privacy legislation and practice protocols

- Answering phone calls,

- Ability to use Gentu/Genie software

- Processing patient accounts, handling payments, and managing billing enquiries in a timely manner

- Answering and directing telephone calls, managing voicemail systems, and responding to patient communications promptly

- Mentoring and supervising junior reception staff, providing guidance and ensuring consistent service standards

- Maintaining reception area appearance and ensuring cleanliness and organisation of front-desk spaces

- Assisting with administrative tasks including data entry, filing, and document management

- Supporting the implementation of practice policies and procedures to enhance patient satisfaction





- Liaising with referring practitioners and external healthcare providers when necessary

What we're looking for

- Proven experience working as a receptionist in a healthcare or dental setting, preferably in a supervisory or senior capacity

- Strong organisational and time-management skills with the ability to prioritise multiple tasks effectively

- Excellent verbal and written communication skills with a professional and empathetic approach to patient interactions

- Proficiency in Gentu software and Microsoft Office applications

- Solid understanding of dental and medical terminology, procedures, and patient privacy requirements

- Experience supervising and training staff, with the ability to lead by example and foster a positive team environment

- Strong interpersonal skills and a genuine commitment to delivering outstanding customer service

- Reliability, discretion, and the ability to maintain confidentiality in all professional matters

- Problem-solving ability and the flexibility to adapt to changing priorities

- Certificate III or IV in Dental Assisting or reception qualifications would be advantageous

What we offer





The Canberra Maxillofacial Centre is committed to providing a supportive and rewarding work environment for our team members. We offer competitive remuneration commensurate with experience and qualifications. You will have the opportunity to work in a modern, well-equipped maxillofacial practice with a team of dedicated healthcare professionals. We are committed to ongoing professional development and creating a workplace culture that values collaboration, respect, and excellence. We support work-life balance and recognise the importance of employee wellbeing. If you require any adjustments or support during the recruitment process, please don't hesitate to contact us.

About us

The Canberra Maxillofacial Centre is a leading provider of maxillofacial and dental surgical services in the ACT region. We are dedicated to delivering high-quality, patient-centred care in a comfortable and professional environment. Our team of experienced specialists is committed to providing comprehensive oral and maxillofacial surgery services utilising the latest techniques and technologies. We pride ourselves on creating a workplace where staff feel valued and supported, and where patient care remains our primary focus.

Apply now

If you are an experienced senior receptionist looking for a rewarding opportunity in a dynamic dental practice, we would like to hear from you. Please submit your application including your CV and a cover letter outlining your relevant experience and why you would be an excellent fit for this role.

📌 Senior receptionist (Woden Valley)
🏢 The Canberra Maxillofacial Centre
📍 Woden Valley