About Starick

Starick is a not-for-profit organisation operating primarily in the Perth Metropolitan South-East Corridor. Starick supports women, children and young people experiencing and escaping family and domestic violence across the continuum of prevention, early intervention, crisis and healing.

About the Role

We are seeking an experienced and skilled Refuge Coordinator to join our Crisis Accommodation team, working across our Bentley based Refuge and Gosnells based Refuge.

Reporting to the General Manager Crisis Accommodation, the Refuge Coordinator plays an important role in supporting the safe, consistent and effective day-to-day operation of both refuges.

The role provides day-to-day operational direction, guidance and support to refuge staff and acts as an escalation point for complex client, staffing and operational matters. Working closely with the General Manager Crisis Accommodation, you will support staff responding to crisis and high-risk situations, help maintain consistency across both refuge sites and contribute to the ongoing quality and improvement of our crisis accommodation services.

This is a full-time, Monday to Friday day-shift position, initially offered on a 6 month fixed-term basis with a view to permanency. The role is also required to participate in the Crisis Accommodation on-call roster, approximately one week per month.

Key responsibilities include:

- Coordinating day-to-day operations across our Bentley based refuge and Gosnells based refuge.
- Providing operational direction, guidance and support to refuge staff across both sites.
- Acting as an escalation point for complex, high-risk or unusual client, staffing and operational matters.
- Supporting staff to respond effectively to crisis situations, incidents and emergencies.
- Facilitating or supporting staff debriefs following significant or challenging incidents.
- Monitoring day-to-day facility, safety, security and operational requirements across the refuge sites.
- Supporting effective communication, handovers and consistent work practices across both refuges.




- Undertaking quality assurance activities relating to client records, service data and documentation.
- Assisting with the development, review and implementation of practical work instructions, procedures and operational tools.
- Supporting staff induction, practical coaching and day-to-day capability development.
- Identifying operational risks, service gaps and opportunities for continuous improvement.
- Participating in the Crisis Accommodation on-call roster.

About you

You are an experienced human services skilled who can provide calm, practical leadership in a complex and fast-paced service environment. You are approachable and confident supporting staff through challenging situations, can exercise sound judgement and know when a matter requires further escalation.

You will be able to balance the immediate demands of a crisis service with the systems, processes and attention to detail needed to ensure services operate safely, consistently and effectively.

To be successful in this role, you will have:

- Substantial experience in family and domestic violence, homelessness, crisis accommodation or a related human services environment.
- Relevant qualifications in Social Work, Community Services, Human Services or a related discipline, or substantial relevant experience.
- Strong knowledge of family and domestic violence and its impacts on women and children.
- Demonstrated experience coordinating service operations and providing direction, guidance and support to staff.
- Experience in risk assessment, safety planning, crisis response and critical incident escalation.
- Sound judgement and the ability to make practical operational decisions in complex or high-risk situations.
- Strong interpersonal, communication, problem-solving and relationship-building skills.




- Experience with quality assurance, client records, service data, incident documentation or compliance processes.
- The ability to identify operational issues and develop practical procedures, work instructions or service improvements.
- The ability to work effectively across multiple sites and manage competing priorities.

Requirements

- National Police Clearance
- Working with Children Check
- Current WA Driver’s Licence
- Evidence of ‘Right to Work’ in Australia
- Availability to participate in the Crisis Accommodation on-call roster

Desirable

- Experience in a senior practitioner, team leader, coordinator or similar role.
- Experience working within crisis accommodation or residential services.
- Experience working across multiple service sites.
- Familiarity with the Western Australian family and domestic violence service system.
- Familiarity with/training in the Safe and Together Framework for FDV.
- Experience supporting staff debriefing, reflective practice or critical incident responses.
- Experience developing or implementing work instructions, procedures or continuous improvement initiatives.

What’s on offer

- Full-time, Monday to Friday day-shift position, initially fixed-term with a view to permanency
- SCHADS Award Level 6
- Not for profit Salary Packaging options up to $18,000
- Employee Assistance Program
- Be part of a passionate and inclusive team and culture
- Meaningful work supporting women and children in crisis
- Ongoing learning and development opportunities

For further information and to access a copy of the JDF, please visit https://www.starick.org.au/work-for-starick/.

To apply please provide a comprehensive resume and application addressing the selection criteria, as per the JDF.

Applications will be assessed on a regular basis, and we may not wait until the closing date before you hear from us. We reserve the right to close the position earlier.

If you have any queries, please contact the People and Culture team on 08 •••• •300 or ••••@starick.org.au.

📌 Refuge Coordinator (Bentley)
🏢 Starick Services
📍 Bentley